New user having some trouble with videos
janineanne
Registered Users Posts: 3 Beginner grinner
Hi, brand new around here!
I take both photos and videos, but my primary reason for using Smugmug is video organization. My husband and I are dancers, and we accumulate videos of our competitions, workshops and private lessons. I have been searching for a while for an online solution that will help me keep them organized and accessible to all our devices. Smugmug is close, but I'm having a couple of issues:
1. I created a Smart Gallery with one rule, date taken between 1/1/2017 and 12/31/17. There are plenty of videos from this year, but none of them are matching the rule, only photos. I can't find anything about this in the documentation; is it a bug or a "feature"?
2. In the official Smugmug iOS app I chose a couple of my galleries (which contained only videos) for offline viewing. There was no sign of anything downloading, and when I put the phone into airplane mode sure enough, the videos could not play. In fact, they would not play even with wifi connected; the activity spinner would go for a while and then seem to give up. I tried a different app, a very primitive free downloader, and it was able to download them properly. Am I misunderstanding how the Smugmug app works?
Any help would be appreciated! I have a week left in my free trial so I don't have a lot of time left to figure out if this is going to work for me. Thanks in advance!
Edited to add a third question:
3. I really want Google-Photos-like automatic upload of everything from my Camera Roll on my iPhone to Smugmug. It looks like the only way to get that is with a third-party app called Photosync and setting it to initiate upload when I reach a specific location. This is better than nothing but not exactly ideal. Is there a better way?
I take both photos and videos, but my primary reason for using Smugmug is video organization. My husband and I are dancers, and we accumulate videos of our competitions, workshops and private lessons. I have been searching for a while for an online solution that will help me keep them organized and accessible to all our devices. Smugmug is close, but I'm having a couple of issues:
1. I created a Smart Gallery with one rule, date taken between 1/1/2017 and 12/31/17. There are plenty of videos from this year, but none of them are matching the rule, only photos. I can't find anything about this in the documentation; is it a bug or a "feature"?
2. In the official Smugmug iOS app I chose a couple of my galleries (which contained only videos) for offline viewing. There was no sign of anything downloading, and when I put the phone into airplane mode sure enough, the videos could not play. In fact, they would not play even with wifi connected; the activity spinner would go for a while and then seem to give up. I tried a different app, a very primitive free downloader, and it was able to download them properly. Am I misunderstanding how the Smugmug app works?
Any help would be appreciated! I have a week left in my free trial so I don't have a lot of time left to figure out if this is going to work for me. Thanks in advance!
Edited to add a third question:
3. I really want Google-Photos-like automatic upload of everything from my Camera Roll on my iPhone to Smugmug. It looks like the only way to get that is with a third-party app called Photosync and setting it to initiate upload when I reach a specific location. This is better than nothing but not exactly ideal. Is there a better way?
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Comments
http://help.smugmug.com
Can you explain more about the metadata? Support told me that the EXIF data is stripped out of videos when they're processed, but when I look at a video on the Smugmug website I see EXIF data for my videos. A bit fewer fields than for photos, but it's there. Why does that not work for smart rules?
I just downloaded the iOS app update and the problems with playing and downloading videos do seem to be fixed.
Thanks!