Digital Downloads

LHPhotographyLHPhotography Rensselaer, INPosts: 1Registered Users Beginner grinner
Hi Everyone!
I know SmugMug offers a Digital Download Purchase however, in my line of work I don't always upload edited images so when someone purchases one of these so called digital downloads it sends the unedited version. I know you get an email saying they purchased it but I feel that it should send the purchaser saying you will receive your digital download from the owner of the site and then send the owner of the site an email for them to fulfill the order and send a edited digital version. I know other websites such as ShootProof offers this, not sure why SmugMug does not? It would be so much easier and more helpful.


  • leftquarkleftquark SmugMug Product Team Posts: 3,663Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited July 13, 2017

    Adding Proof Delay for Digital Downloads is something we'd love to add one day. Initially we hesitated because most customers expect that Digital Downloads be delivered, right away. We felt this left a bad experience for your clients but there's ways to make this OK and we can explore those when we are able to work on adding this feature. Thanks for the suggestion.

    Also make sure to add your vote here:

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    My SmugMug CSS Customizations website:
  • AlamethAlameth DWC Los Altos, CaliforniaPosts: 91Registered Users Big grins

    Andy, there's another reason pros want this: Event Photographers typically shoot thousands of photos per event, but only sell dozens (if that). They're on shoe-string budgets to begin with, and don't have the Internet bandwidth to upload thousands of full-resolution photos. So what they want is to upload watermarked low-resolution proofs, and then be notified when someone wants to download the full-res image associated with that proof.

    (A pro friend mentions this literally every time I bump into him at events.)

  • AlamethAlameth DWC Los Altos, CaliforniaPosts: 91Registered Users Big grins

    NvM, I see 91 folks who wrote about this on the Feedback page said it much better than I could.

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