Impressive service from Canon CPS
I recently upgraded my Canon CPS membership to the Platinum level. Sure, $300/year is a lot of money, but my photography business has evolved to a level that I felt it worthwhile. One thing you get with Platinum is free FedEx 2-day shipping both ways on your repair as opposed to the Gold level ($100/year) which only pays for the return shipping. FedEx charges walk-in customers about $50 for 2-day delivery, so it only takes four items sent to Canon to pay for my entire Platinum upgrade in just shipping alone. But additionally you get 30% (as opposed to 20% with Gold) off on repairs with express 2-day turnaround, etc, etc. Not to mention the ridiculous amount of swag they send you when you sign up, including a CPS branded Thinktank Sling Bag. (I kid you not.)
My first repair was to fix the joystick knob on a Canon 5D MKIII as well as to replace a missing rubber grip portion on the CF hatch. Plus I asked them for a free maintenance service on the body. They sent me an estimate the day they received it which also advised that my shutter was due for replacement since it had over 150K clicks on it and could fail at any time. Yikes.
Total estimate for all this, (fix joystick, fix rubber grip, replace shutter, general maintenance service): $227. That seems like a real bargain to me, essentially making my well-worn 5DMKIII almost new again. I'm really impressed with Canon CPS!