Video slow to reach HD

dennismullendennismullen Registered Users Posts: 709 Major grins
in SmugMug Support

I don't understand why HD Videos start out at low resolution and and only gradually ramp up to HD.
Anyone who clicks on the video will think the video is corrupt or low resolution and move on before the video reaches HD.

http://www.dennismullen.com/Videos/HD-Videos/i-VQTkGcn

Cheers,

See my gallery at http://www.dennismullen.com

Comments

  • Hero AmandaHero Amanda Registered Users Posts: 64 Big grins

    Hello Dennis,

    To give you and your visitors the best viewing experience, the quality of the playback will adjust from standard definition to high definition as you watch the videos. It's all based on the speed of your connection. We want to make sure that you aren't waiting for the video to buffer and the content starts playing as soon as you click "play".

    Have a great day!

    All The Best,
    Amanda
    SmugMug Support Hero
  • dennismullendennismullen Registered Users Posts: 709 Major grins

    I do not believe it is even close to SD when it starts. The video is pixelated and herky jerky. It definitely is not a good viewing experience. I have a 100Mbps connection.

    Cheers,

    See my gallery at http://www.dennismullen.com
  • Hero AmandaHero Amanda Registered Users Posts: 64 Big grins

    I watched a few of your videos, and I'm not seeing what you're describing. Please email the Heroes at help@smugmug.com so we can help further.

    All The Best,
    Amanda
    SmugMug Support Hero
  • PointPhotoPointPhoto Registered Users Posts: 2 Beginner grinner
    Dennis - I have just been told that SmugMug is working as designed. It outputs low quality video and then ramps up BY DESIGN!! I agree it is nothing like 720P - even my 720P videos are output at much much less for the first 10 seconds
    I am trying to push them to fix this.... sadly what you are seeing is "NORMAL"
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