Upcoming API Changes - Please Read

124»

Comments

  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins

    Thank you Aaron.

  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins

    @leftquark said (on June 25):
    We have this scheduled with the engineering team once a few folks recharge their batteries and are back from a vacation. I'll be sure to let you know when work begins and when the issue is closed.

    By now the batteries should be recharged... B) Any chance of this being addressed in the coming weeks? I'd love to update some photos.

  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins

    @leftquark
    Bumpity bump bump.... any news?

  • etienne_getienne_g Registered Users Posts: 7 Big grins
    yeah - would be so great to hear some positive things here ...
  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins
    edited November 11, 2019

    @leftquark said:
    We have this scheduled with the engineering team once a few folks recharge their batteries and are back from a vacation. I'll be sure to let you know when work begins and when the issue is closed.

    Aaron, you made this post on June 24, four and a half months ago. Now we've got a new Lightroom version and Jeffrey @Jeffrey Friedl has updated his plugin, but without the help of SmugMug although he repeatedly asked for assistance. Just like before, every file that gets re-published ends up with a file name of "unknown.jpg". In addition, the captions don't seem to be updating - I had a bunch of photos where I just updated the captions and now the photos all have the name "unknown" and the caption has not been updated.

    This bug has been around since June 2018. I am way past the end of my patience.

  • etienne_getienne_g Registered Users Posts: 7 Big grins

    i just want to add my frustration about this not being addressed by the smugmug-team. please, get this issue solved - it is REALLY annoying.

  • leftquarkleftquark SmugMug Product Team Administrators, Vanilla Admin, SmugMug Product Team Posts: 3,724 SmugMug Employee

    The Engineering team and I have been discussing the bug impacting JFriedl's plugin and we're eager to get it worked on but continue to have some high priority projects that have fallen in front of it. It's at the top of our list once those projects are completed. As much as it's frustrating that a specific API bug is impacting this, we're trying to tackle the underlying root of the problem, which is the API itself, so that developers like Jeff will have a better experience developing for SmugMug in the near future. We expect that work to wrap up towards the end of January and hope to then fix the bug that's impacting the Jeff's plugin.

    Also, fixing a bug and helping Jeff are two separate tasks. We're happy to work with Jeff to help him with anything he needs (and in fact have been responding to any of his messages). I don't want y'all to think that we're not here to help him - we have folks dedicated to help anyone who wants to use the SmugMug api.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins

    Aaron, thank you for finally responding. I am glad to see that there is some progress being made.

  • etienne_getienne_g Registered Users Posts: 7 Big grins

    thanks @leftquark, for finally getting back into communication about this issue. i really hope you can live up to your promise that things will be addressed in early 2020. from what i learned from Jeff Friedl here in the forum i doubt that your team responded to any off his messages - he was kind of lost in the middle of the process of working around the bug. i am happy to hear you will work with any developer having questions.

  • etienne_getienne_g Registered Users Posts: 7 Big grins

    hi @leftquark, any news about this one?

    this is what @Jeffrey Friedl writes in the version history for his smugmug-plugin:

    There's a bug on their side that causes republished photos to lose their title, which is a big deal for some users (especially professional photographers using SmugMug to present to clents), so I've been trying to work with SmugMug on a solution or at least a workaround, but getting a response from SmugMug is like pulling teeth. It's now been more than half a year of repeated messages via various methods, but no response. I guess I and Lightroom are small potatos for them, so they just don't care? I don't know. They were great to work with for a decade, until a year ago.

    when you are serious about your statement in november:

    I don't want y'all to think that we're not here to help him

    please get in touch with @Jeffrey Friedl to solve the issue. get his contact details here: http://regex.info/blog/jfriedl-links/about#contact

    we would be VERY happy to see things improve!
    thanks, etienne

  • leftquarkleftquark SmugMug Product Team Administrators, Vanilla Admin, SmugMug Product Team Posts: 3,724 SmugMug Employee
    edited December 30, 2019

    @etienne_g said:
    hi @leftquark, any news about this one?

    this is what @Jeffrey Friedl writes in the version history for his smugmug-plugin:

    There's a bug on their side that causes republished photos to lose their title, which is a big deal for some users (especially professional photographers using SmugMug to present to clents), so I've been trying to work with SmugMug on a solution or at least a workaround, but getting a response from SmugMug is like pulling teeth. It's now been more than half a year of repeated messages via various methods, but no response. I guess I and Lightroom are small potatos for them, so they just don't care? I don't know. They were great to work with for a decade, until a year ago.

    when you are serious about your statement in november:

    I don't want y'all to think that we're not here to help him

    please get in touch with @Jeffrey Friedl to solve the issue. get his contact details here: http://regex.info/blog/jfriedl-links/about#contact

    we would be VERY happy to see things improve!
    thanks, etienne

    Every since Jeff first posted that his emails had gotten lost in our API developer inbox, we’ve been responding to all of his messages. We haven’t been able to prioritize the bug fix and obviously that’s frustrating him (and you). He’s free to his opinions and write as he sees fit, which I’m sure will continue to be negative until we fix the bug. The one thing I can assure you is that we’re not ignoring him.

    We hope to wrap up the underlying API items at the end of January and then will allocate some time to fix the bug.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark SmugMug Product Team Administrators, Vanilla Admin, SmugMug Product Team Posts: 3,724 SmugMug Employee

    Just wanted to give 2 quick updates:

    1) The high priority work that the API team has been working on is taking loner than we anticipated, so we might not be able to tackle this bug until February. It still remains a high priority once the other work is complete.

    2) The team member who was managing the API email list passed away suddenly last month and we're working on getting a new person up-to-speed on responding to API emails. Responses might be a bit slower than we'd like as we train a new person (in reality, train a few people so we have backup folks available).

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • etienne_getienne_g Registered Users Posts: 7 Big grins

    hi @leftquark: thanks for the update- communication is everything ;-). still looking forward to seeing the bug solved so that we can proceed with using the lightroom to smugmug-plugin by @Jeffrey Friedl. my condolences on the passing of your colleague.

  • sarasphotossarasphotos Major grins Augsburg, GermanyRegistered Users Posts: 2,518 Major grins

    Hi Aaron @leftquark - I appreciate the difficulties that you have been having and extend my condolences on the loss of a colleague but would welcome a resolution to this matter in the very near future. We are approaching the two year mark.

Sign In or Register to comment.