B&H PHOTO AND VIDEO CUSTOMER SUPPORT // FedEx delivered to wrong address

christinastaggs

So, I recently purchased a CANON Rebel T6i from B&H and it was delivered via FedEx. I've been buying from them since last year and even use them for my business however for this one order I did not receive it. They usually ship goods via UPS which I have no problems receiving. I got an email from Fedex that the package has been delivered and signed by a JIM. I don't know any Jim, even checked the CCTV and no Fedex package was delivered that day. B&H says that Fedex denied their claim so they cannot help me further.

I am just annoyed and frustrated because that is a $800 camera that I have saved for the past 8 months and I feel like I don't have anything.

FedEx denied the claim because they said they spoke with the driver and he confirmed it was delivered (But was he sure it was the correct address???) so B&H denied my claim because they said FedEx confirmed they delivered the package. I opened a case with Paypal and they denied my claim because they said B&H provided them with a tracking number that shows delivered.

I tried contacting B&H again but I talked to two of their reps and no one seems to care about it or even show empathy.

I honestly don't know what to do anymore because this is my first time experiencing a package that has been lost. I know that it wasn't the fault of B&H but I just wished they could have look into it more and see the options on how to help me out.

Dyun

Maybe you should take it up with FedEx. If you gave B&H the correct address and the tracking says it was delivered to that very same address, yet was signed by a Jim, FedEx clearly messed up. Take it up with their management and show them the B&H order, the tracking information and start saying things like small claims court, etc. Did B&H not insure the package? FedEx is responsible for losing the package or delivering to wrong address,.. but I would think B&H would pay for insurance on it.

Do you know your neighbors? Start knocking on close-by doors and see who the hell could have signed for it. Ask them if they know a Jim. That's what I would try to do.

ziggy53

FedEx has been a good carrier for me, and B&H is a solid seller.

I do recommend using a credit card for major purchases when possible just because that gives you an additional recourse of action for this kind of loss.

I would still report this to the police and do get the serial number for the camera from B&H to use as part of the police report. (Get that serial number in an e-mail, make a copy of that e-mail and submit the copy to the police to add to their report.)

I also recommend watching local sales forums to see if someone turns up selling a new Rebel T6i.

Best of luck.

henryp

I'm very sorry for this situation. Please email henryp at bhphoto dot com. Include the B&H order number. I will see if there's anything else that can be done.

ziggy53

B&H is one of very few vendors I personally recommend, and the post above is a reason why I recommend them. True Excellence!

Thanks, Henry!