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Video clip preview pic

brandofamilybrandofamily Registered Users Posts: 2,013 Major grins
in SmugMug Support

Does it take some time for SM to generate a preview image for video clips? I have not uploaded video in a while. I assume so... how long? Does it depend on the size of the vid file?
Thanks

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    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins

    It can sometimes take a few minutes, depending on how busy the queue is. Did it end up generating the preview?

    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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    brandofamilybrandofamily Registered Users Posts: 2,013 Major grins

    It never did generate a preview even after hours of sitting.... I finally ended up creating a correctly dimensioned image and did the "replace preview."

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