Thumbnail Blank---No Picture

TipiWalter

How come some thumbnail pics in my gallery do not show up?? Another glitch??

See example---
https://tipiwalter.smugmug.com/Backpack-2014-Trips-152/22-Days-Pisgah-Holyland/i-ZhhF3rm

Allen

Also notice in lightbox only one size shows.

TipiWalter

I don't know what Lightbox is---can my Smugmug pics be viewed by me in Lightbox?

denisegoldberg

@TipiWalter said:
I don't know what Lightbox is---can my Smugmug pics be viewed by me in Lightbox?

Lightbox is the view that shows when you click on the photo to open it on a page by itself. In a SmugMug-style gallery like yours, clicking on the large photo will open it in Lightbox.

TipiWalter

Okay, thanks.

GSPeP

Since a couple of days, I'm having the same problem in one of my galleries: https://www.steendorp.com/Cars/Audi-Q7/

Pictures 23, 46 and 56 don't show a thumbnail and don't show in Lightbox.
One of these pictures is a selected thumbnail for the homepage. There it is also showing a blank.
See also https://www.steendorp.com/browse

Didn't check any other galleries yet.

Lille Ulven

There is a current problem where some preview-sizes haven't been generated. Easiest to spot in the organizer when the thumbnail is black, then this error seems to have occurred. Thumbnails in the gallery can or cannot be "alive".
No, I haven't started working for SmugMug, I just know, because I reported it to the superheroes two weeks back who have been working on a fix at the time. As of last Saturday it was not completely fixed - but seems to be working for at least my galleries (yea, no help for you guys )
I don't know the latest status of the case though.

Phyxius

@GSPeP said:
Since a couple of days, I'm having the same problem in one of my galleries: https://www.steendorp.com/Cars/Audi-Q7/

Pictures 23, 46 and 56 don't show a thumbnail and don't show in Lightbox.
One of these pictures is a selected thumbnail for the homepage. There it is also showing a blank.
See also https://www.steendorp.com/browse

Didn't check any other galleries yet.

I've refreshed those images and they should be displaying correctly for you, now. Our engineers are checking on why this is happening. A quick fix is to rotate the images. I do apologize for any inconvenience this issue may cause while we're looking into it.

GSPeP

@Phyxius said:

I've refreshed those images and they should be displaying correctly for you, now. Our engineers are checking on why this is happening. A quick fix is to rotate the images. I do apologize for any inconvenience this issue may cause while we're looking into it.

Just had a look and everything is OK now. Didn't see this issue in any other galleries at this moment.

Thanks for your help.

David_S85

I had this problem a couple weeks ago in several of my galleries, where not only the "thumbs" weren't displaying, but the larger sizes were also M.I.A. There weren't many, probably ten out of thousands, but it persisted for almost a week. More than half of the missing photos showed back up on their own days later, the others I either had to delete and re-upload, or re-watermark (those showed back up almost immediately). The occasional missing photo/thumb problem seems to have been something I've seen for months now. Most of the time they come back on their own without any owner intervention.