SmugMug billing funkiness
So, in trying to pay my annual fee I was unable to modify my service before being billed for the more costly service that was unnecessary to me. ie: Cahnging from "Power" to "Basic" I had first to pay for a "Power" account that I don't need. For my trouble I was given a credit for next year's fees to reflect the lower cost of this year's "Basic" account.
This amounts to poor, disingenuous and presumptuous customer treatment and I don't like it.
Give clients the opportunity to choose their plan BEFORE billing them, just like every other transparent business transaction that any sane person would undertake.