Apple TV cannot log in to SmugMug

AseaAZAseaAZ PhoenixPosts: 2Registered Users Beginner grinner
Hello!
I purchased a 4th Gen Apple TV today to replace the Roku app that no longer works. When I try to log in to the SmugMug app I just get a spinning wheel of death. The password is correct, my internet is gigabit speed and 5g, and I can browse and view the featured items without a problem. It seems to be an issue with Smugmug talking to Apple TV? I can log in and view everything just fine on my phone and computers.

Is this a known issue with a simple fix?

Roku TV
4th Gen Apple TV
Gigabit internet
Site is Tremp Family

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 3,422Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    I just double checked by logging out of my own AppleTV and logged back in. It logged in successfully.

    With the SmugMug app open, double tap the “tv” icon on your remote (quickly press it twice). This launches the app switcher. While the SmugMug app is highlighted, swipe up on the remote to “throw away” (close) the SmugMug app. Then re-launch it and try logging in again.

    If that still doesn’t work, I’ll pass along to an engineer to see if we can troubleshoot.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • LinuxHack3rLinuxHack3r TennesseePosts: 8Registered Users Big grins

    As another SmugMug and Apple TV user, I can confirm that logging in does indeed work for me.

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