Question About Subscription Renewal

TipiWalterTipiWalter Big grinsPosts: 32Registered Users Big grins

I noticed last year my Smugmug renewed but I was out of town and it wasn't activated until I returned home and got on my Smugmug page to click a few buttons. Had I been out of town for a few weeks more I think my account could have been deleted??

What's the story about subscription renewal? Why doesn't it do it automatically without my presence??


  • leftquarkleftquark SmugMug Product Team Posts: 3,607Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Your account will automatically renew. It sounds like your payment-on-file may have been expired last year and updated information was required for your renewal to successfully process. Assuming everything is all set you should be automatically renewed this year.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    My SmugMug CSS Customizations website:
  • TipiWalterTipiWalter Big grins Posts: 32Registered Users Big grins

    Thanks for the info.

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