My site fails on iPad Pro Safari only

FergusonFerguson Major grinsPosts: 1,257Registered Users Major grins

A friend came by my house last evening and unpacked his brand new iPad Pro 12.9" , and (being a photographer himself) went on to call up my web site on his new device and -- it started flashing and looping and never appeared.

His own smugmug site worked fine.

Mine works fine on every other device we tried, including his Mac Book Pro and iPhone. But it failed on Safari on his new device every single time, whether accessed by nickname or custom domain. It's hung in some kind of "safari redirect" loop. I did not have time to do any real debugging last evening, and now I do not have access to it (though he confirmed it is still doing the same today).

Does anyone else have a new iPad Pro 12.9"? Can you try here captivephotons.com

The main page never appeared on his iPad.

I'm not even sure why it should have redirect, that's not me, must be something Smugmug does?

Please?

Thanks,

Linwood

Comments

  • leftquarkleftquark SmugMug Product Team Posts: 3,481Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    I’ll check when I get to the office on one of our iPads. Can you confirm the exact URL you were putting into the browser? The only redirect might be http to https but otherwise that seems very strange

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    thanks, @leftquark. I tried several, captivephotons.com, captivephotons.com, linwoodferguson.smugmug.com, and explicitly https with https://captivephotons.com and maybe other variations with https.

    I was cooking dinner, and the guy with the new ipad was more interested in seeing it work than fail, so I did not get much chance to delve into it. I noticed a very long URL appear when it was flashing, if I recall it was a smugmug URL (regardless of initial entry) that had a URI portion that included something like "safariredirect" or words like that, and a very long string afterwards. I tried removing the query portion to see what I got but was not able to do it with safari (I'm apple clueless and couldn't get to the end of the line, so all I was doing was deleting letters in the middle). Note I saw the word 'redirect', I am not suggesting it was a 300 series response, it was in the URL that was flashing.

    The key for me is that it wasn't a pure safari issue -- his iphone worked, and later his Mac Book Pro. And a ton of people use iPads at the schools I shoot for. My presumption is that it is a "new" ipad issue of some sort, i.e. specific to this new model he brought in some way. It can't be something he did himself, as he literally had just taken it out of the box.

    One thing clear -- his own smugmug site (I'll send via PM if needed) worked fine, and is also in landscape collage. Though his is completely unmodified, vanilla out of the box. We went back and forth a couple times, it was quite repeatable. So it may be related to some customizations, but zero of my customizations are device specific or use the word "safari".

    The other thing I am sure of is that starting with my custom domain, the URL and tab heading kept flashing the word "smugmug", and images would flash on the screen too quick to really see (maybe my photos, maybe not).

    If I get time today going to stop by a best buy or some such and see if i can find one to try as well, though it will be late today.

    Thanks,

    Linwood

  • leftquarkleftquark SmugMug Product Team Posts: 3,481Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    I have one more hunch ... was your friends site on a custom domain or did his use the nickname.smugmug.com url? After you tried linwoodferguson.smugmug.com, did it work or were you never able to get it to work?

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    He did not have a custom domain, but used his nickname. He did his own site first, then tried mine and it failed.

    I was not able to get it work at all, nickname or custom, with or without www and with or without https (I did not hit every combination with https).

  • leftquarkleftquark SmugMug Product Team Posts: 3,481Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Well that throws my hunch out the window!

    One of our engineers had the 12.9" iPad Pro today so I wasn't able to check. I'll take a stab again tomorrow.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    I keep getting almost to finding something out....

    Piano tuner came out and I noticed he was using a 12.9" ipad ,though I think an older version (there are more than one right?).

    I asked if I could try my web site. The bad (good?) news is that it worked, but it also did not work immediately, it had a flash type moment, showed Smugmug up near the top (it went fast enough I did not really see if it was the address bar or tab header), then came up.

    Well, it would have, as the iPad ran down just as it was settling in and starting to show my slide show.

    Then he had to leave.

    No one else with a new iPad 12.9?

  • ziggy53ziggy53 Still learnin'still lovin Posts: 21,075Super Moderators moderator

    It's not too unusual for an out-of-box device to have older versions of device drivers and applications, and that some of those will update automatically with use. Possibly your friend's issues could resolve themselves after an update.

    ziggy53
    Moderator of the Cameras and Accessories forums
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    @Ziggy53, that's a good idea, I will ask him to update and see what happens. My mission yesterday evening to find one in a store and try was aborted when a client called with hardware problems -- real life keeps intruding on photography.

  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    Update: Well, that was quick, he said it was fully updated and still failed. :/

  • ziggy53ziggy53 Still learnin'still lovin Posts: 21,075Super Moderators moderator
    edited July 12, 2019

    @Ferguson said:
    Update: Well, that was quick, he said it was fully updated and still failed. :/

    Rats! Life is never easy, but when computer systems start acting wonky even less so.

    ziggy53
    Moderator of the Cameras and Accessories forums
  • ziggy53ziggy53 Still learnin'still lovin Posts: 21,075Super Moderators moderator
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    Thanks, Ziggy53, I'll ask him to experiment more, but I think I need to see if I can find one to reproduce where I can see what kind of URL it's looping on. His had just been bought that day so it wasn't a cache problem, I'm sure, and actually we did try multiple wifi's.

  • leftquarkleftquark SmugMug Product Team Posts: 3,481Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    We wiped the 12.9" iPad Pro in the office and gave it a go. The site loaded fine both when we were logged out and when we logged into a different account first.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    @leftquark thank you for going the extra mile. I have no idea what's going on. He lives on the other coast of Florida now, so not sure when I can get my hands on his iPad. I'm going to see if I can go by a store with a new one (not sure if "new" has meaning here vs what you tried).

    At least I'm not getting a flurry of "we can't see your site". :)

    I'll update if I can get somewhere I can reproduce the problem.

    Thank you again for all the effort.

  • leftquarkleftquark SmugMug Product Team Posts: 3,481Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Keep me updated — we certainly don’t want this to happen to others. I’ll keep an eye on the help desk as well.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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