Loxley Calibration Sample Print - edge to edge print - almost

Bosse

I have just received three Loxley Calibration Sample Prints. Picture quality is very very good.
However on the photo with the Butterfly printed on 4x6 Glossy Loxley paper the edge-to-edge cut is not perfect. On two corners the white paper edge is visible for about half the side.
The width of the white line is approx 0.25mm at the corners and then gets thinner and thinner along the side.
Is this normal?
I would be frustrated if many prints need cutting.
I have ordered many paper prints from a print site in Denmark, and I have never had any need to cut white edges away.

leftquark

This is not normal. Shoot our heroes a message and they'll get this fixed right away.