Smugmug plugin for Lightroom - Tags not showing up

Oskargunn

I have an issue with synching photos from lightroom with the Smugmug plugin. All tags work except the ones that are marked especially through people tagging. Anyone else experiencing the same ?

Ferguson

@Oskargunn said:
I have an issue with synching photos from lightroom with the Smugmug plugin. All tags work except the ones that are marked especially through people tagging. Anyone else experiencing the same ?

Are the keywords in Lightroom marked to include on export?

Right click on it and look at the properties.

Oskargunn

All Metadata are supposed to be included. All the keywords are exported and appear in smugmug except only the ones that come when I name a person. When I export the photo manually and import into smugmug the named person tag appears, so it's only when I use the plugin that this happens.

Ferguson

I am using version 3.1.9.0 of the plugin, and I just checked a recent publish and it included the person's name. I just tried another shot with multiple people keywords, and both appeared in SM.

If you are sure you checked the keyword properties in lightroom, I would suggest contacting Smugmug help with details (help@smugmug.com). Sometimes they show up here, but they always show up if you open a support ticket.

Oskargunn

I probably looked at a different properties window. I first looked at Plug-in Manager, but then I right clicked on smugmug under Publish Services->Edit Settings... there I could see that "Remove Person Info" was checked (probably default), so I unchecked it, and now Person Tags appear aswell. Thank you Ferguson for this hint :)