What you are describing is not, to my knowledge, normal SmugMug behavior. I suggest you contact the help desk directly at help@smugmug.com. They maybe be able so see something that we, as other users, cannot.
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What you are describing is not, to my knowledge, normal SmugMug behavior. I suggest you contact the help desk directly at help@smugmug.com. They maybe be able so see something that we, as other users, cannot.