Uploading videos question

IrfrankIrfrank South CarolinaRegistered Users Posts: 2 Beginner grinner
I’ve been on smugmug for a long time but have just started uploading videos. There’s behavior on my uploads and I’d just like to understand what’s happening. I’ve uploaded 2 videos to scfrank/dayrides folder and it takes awhile for processing to complete. I can understand that. It seems like after that it allows viewing but with low resolution and then after waiting some time the resolution improves. I’ve had my friends that viewed the video say the same. Is there something I should be doing different?

What are the size limitations?

Thanks

Comments

  • PhyxiusPhyxius SmugMug Support Specialist Huntingtown, MarylandRegistered Users Posts: 1,380 Major grins

    Hi,

    Video size limits are 1920 x 1080p HD video up to 20 minutes in length and 3GB in size.

    For the video playback the first few seconds are typically a lower quality but, if the internet connection supports HD playback the quality should ramp up very quickly. If the lower quality is lasting for more than a couple seconds you may want to check your internet connection and check to see if any other applications are also using the network connection; if they are you can try closing those applications.

    You can see more about video playback here: https://help.smugmug.com/prepare-videos-for-upload-HycblvkVHG

    If you're unsure we're happy to check the video. You can post a link here or email us at [email protected] with the link.

    Christina Dale
    SmugMug Support Specialist - www.help.smugmug.com

    http://www.phyxiusphotos.com
    Equine Photography in Maryland - Dressage, Eventing, Hunters, Jumpers
  • AllenAllen "tweak 'til it squeaks" St. Louis, MoRegistered Users Posts: 9,945 Major grins

    I have 200mb download and mine are out of focus for about 12 seconds. Sucks.

    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JtringJtring Major grins CaliforniaRegistered Users Posts: 633 Major grins

    Yeah, 12 seconds is about the right ... and that's using a gig fiber connection to the internet so bandwidth should not be an issue. I've pretty much given up on SmugMug-hosted videos. I have a Vimeo subscription and embed Vimeo videos here.

    Jim Ringland . . . . . jtringl.smugmug.com
  • David_S85David_S85 Spotter of Dgrin Spam and Oddities ChicagolandAdministrators Posts: 12,815 moderator
    edited October 21, 2020

    Same about 6 to 12 seconds of sketchy quality on SM video play with the ones I've uploaded - not all the time, but often enough. SM has had this issue for years with no resolve for most. Vimeo or YouTube is the answer for consistant video quality from the start.

    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • AllenAllen "tweak 'til it squeaks" St. Louis, MoRegistered Users Posts: 9,945 Major grins

    I have a lot of very short videos. Try to keep most about 22 seconds. That's about half the length in terrible focus.

    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JtringJtring Major grins CaliforniaRegistered Users Posts: 633 Major grins

    I have found that if I play a video a second time, it usually sharpens up much faster than the first time. Same for a video I've played recently. Probably some caching at work. So there is a work-around -- sadly, not a very good one -- for seeing a decent SmugMug-hosted video.

    Jim Ringland . . . . . jtringl.smugmug.com
  • rainforest1155rainforest1155 SmugMug Support Hero Registered Users Posts: 4,550 Major grins
    edited October 23, 2020

    Could any of you that run into this write to the HelpDesk with a link to an example video, how long it takes to display in higher resolution and what browser version / operating system you're using? In addition, could you also run our speedtest and include a screenshot of the results? It would be good to have some specific examples to share with our QA team.

    Sebastian
    SmugMug Support Hero
  • IrfrankIrfrank South CarolinaRegistered Users Posts: 2 Beginner grinner
    edited October 21, 2020
    This is a link to mine.

    https://scfrank.smugmug.com/DayRides/i-N6kFGwb/A

    It plays fine for me now, after I’ve played it a few times. A friend says he saw the delay when he viewed on his MacBook.

    I’m on either an iPad or a PC with Chrome. My friend has a MacBook.

    I’ll send to help desk after doing some testing on my PC.



    Just tested on my PC. It showed the few seconds of low resolution on this video. As mentioned, I did not see this on my iPad.


    Thanks to all for comments.
  • JtringJtring Major grins CaliforniaRegistered Users Posts: 633 Major grins

    Just one more follow-up on the work-around of re-playing the video to get a good result. Stopping a poorly playing video right after it starts (while the resolution is still crummy), reloading the page, and restarting will result in the video playing well most of the time.

    Jim Ringland . . . . . jtringl.smugmug.com
  • SquareNailSquareNail Registered Users Posts: 3 Big grins
    > @Jtring said:
    > Yeah, 12 seconds is about the right ... and that's using a gig fiber connection to the internet so bandwidth should not be an issue. I've pretty much given up on SmugMug-hosted videos. I have a Vimeo subscription and embed Vimeo videos here.

    You embed them into a smugmug gallery?
  • JtringJtring Major grins CaliforniaRegistered Users Posts: 633 Major grins

    I embed them on a gallery page, but as a separate item after the pictures in the main gallery section. The video is not in the list of pictures that make up the gallery. It doesn't show in the Organizer. Sorry if my wording was a little misleading. Here's a recent example with one video at the end: https://jtringl.smugmug.com/Browser/2021/Bay-Area-2021/11721-Mt-Diablo-Tassajara-Creek-Loop/ . The video lives in its own video/vimeo content block. The caption for the video is a separate HTML block.

    Jim Ringland . . . . . jtringl.smugmug.com
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