Uploading videos question

Irfrank

I’ve been on smugmug for a long time but have just started uploading videos. There’s behavior on my uploads and I’d just like to understand what’s happening. I’ve uploaded 2 videos to scfrank/dayrides folder and it takes awhile for processing to complete. I can understand that. It seems like after that it allows viewing but with low resolution and then after waiting some time the resolution improves. I’ve had my friends that viewed the video say the same. Is there something I should be doing different?

What are the size limitations?

Thanks

Phyxius

Hi,

Video size limits are 1920 x 1080p HD video up to 20 minutes in length and 3GB in size.

For the video playback the first few seconds are typically a lower quality but, if the internet connection supports HD playback the quality should ramp up very quickly. If the lower quality is lasting for more than a couple seconds you may want to check your internet connection and check to see if any other applications are also using the network connection; if they are you can try closing those applications.

You can see more about video playback here: https://help.smugmug.com/prepare-videos-for-upload-HycblvkVHG

If you're unsure we're happy to check the video. You can post a link here or email us at help@smugmug.com with the link.

Allen

I have 200mb download and mine are out of focus for about 12 seconds. Sucks.

Jtring

Yeah, 12 seconds is about the right ... and that's using a gig fiber connection to the internet so bandwidth should not be an issue. I've pretty much given up on SmugMug-hosted videos. I have a Vimeo subscription and embed Vimeo videos here.

David_S85

Same about 6 to 12 seconds of sketchy quality on SM video play with the ones I've uploaded - not all the time, but often enough. SM has had this issue for years with no resolve for most. Vimeo or YouTube is the answer for consistant video quality from the start.

Allen

I have a lot of very short videos. Try to keep most about 22 seconds. That's about half the length in terrible focus.

Jtring

I have found that if I play a video a second time, it usually sharpens up much faster than the first time. Same for a video I've played recently. Probably some caching at work. So there is a work-around -- sadly, not a very good one -- for seeing a decent SmugMug-hosted video.

rainforest1155

Could any of you that run into this write to the HelpDesk with a link to an example video, how long it takes to display in higher resolution and what browser version / operating system you're using? In addition, could you also run our speedtest and include a screenshot of the results? It would be good to have some specific examples to share with our QA team.

Irfrank

This is a link to mine.

https://scfrank.smugmug.com/DayRides/i-N6kFGwb/A

It plays fine for me now, after I’ve played it a few times. A friend says he saw the delay when he viewed on his MacBook.

I’m on either an iPad or a PC with Chrome. My friend has a MacBook.

I’ll send to help desk after doing some testing on my PC.



Just tested on my PC. It showed the few seconds of low resolution on this video. As mentioned, I did not see this on my iPad.


Thanks to all for comments.

Jtring

Just one more follow-up on the work-around of re-playing the video to get a good result. Stopping a poorly playing video right after it starts (while the resolution is still crummy), reloading the page, and restarting will result in the video playing well most of the time.

SquareNail

> @Jtring said:
> Yeah, 12 seconds is about the right ... and that's using a gig fiber connection to the internet so bandwidth should not be an issue. I've pretty much given up on SmugMug-hosted videos. I have a Vimeo subscription and embed Vimeo videos here.

You embed them into a smugmug gallery?

Jtring

I embed them on a gallery page, but as a separate item after the pictures in the main gallery section. The video is not in the list of pictures that make up the gallery. It doesn't show in the Organizer. Sorry if my wording was a little misleading. Here's a recent example with one video at the end: https://jtringl.smugmug.com/Browser/2021/Bay-Area-2021/11721-Mt-Diablo-Tassajara-Creek-Loop/ . The video lives in its own video/vimeo content block. The caption for the video is a separate HTML block.