Download size

SpiritVisionPhoto

I'm trying to download a few photos from my Smug site by right clicking. The download size is VERY small but the same one on Smug is the larger size. I've also tried the download button but when I do that the name of the photo comes up 'space.gif'. How do I download the actual size of the photo, and yes I am logged in.

denisegoldberg

Have you tried using the download button from lightbox? That should download the full size image.

Here's a link to the help page: https://help.smugmug.com/download-photos-from-my-smugmug-site-rkVlxvJEBz

SpiritVisionPhoto

Yes. As stated in my original message, when I try that you suggested on every one I try to download it says 'space.gif'.

@denisegoldberg said:
Have you tried using the download button from lightbox? That should download the full size image.

Here's a link to the help page: https://help.smugmug.com/download-photos-from-my-smugmug-site-rkVlxvJEBz

denisegoldberg

@SpiritVisionPhoto said:
Yes. As stated in my original message, when I try that you suggested on every one I try to download it says 'space.gif'.

Ah, I missed that. I thought you were trying a right click download.
The download button should not behave like that if you are logged in.

You might want to contact the SmugMug help desk. You can reach them at https://help.smugmug.com/email-a-smugmug-support-hero-rkwelDyVrz