Printmarked Download Option Not Showing Up

GWScottGWScott Registered Users Posts: 13 Big grins
in SmugMug Support

Hi,
I am trying to set up my pricelists and have run into a snag on the Downloads options. I want to offer just two personal use options: Single photo original and Printmarked Single Photo Web Size.

However, when I go to the site and click purchase, only the Original Size option appears.

What am I doing wrong?

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Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,383 moderator

    Have you created / set up a printmark?

    Info is on this help page:
    https://www.smugmughelp.com/en/articles/462-use-a-printmark

    If you continue to have problems I suggest that you contact SmugMug support directly:
    https://www.smugmughelp.com/en/articles/309-email-a-smugmug-support-hero

    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • GWScottGWScott Registered Users Posts: 13 Big grins

    Yes. I have created my printmark. I can see it in the examples when in the Branding Management page. It is located in the Watermark images gallery. It is a PNG. But, the printmarked option for Web size downloads still does not appear.

  • denisegoldbergdenisegoldberg Administrators Posts: 14,383 moderator
    edited February 13, 2022

    @GWScott said:
    Yes. I have created my printmark. I can see it in the examples when in the Branding Management page. It is located in the Watermark images gallery. It is a PNG. But, the printmarked option for Web size downloads still does not appear.

    While this forum is titled SmugMug Support most of the answers are supplied by other users.

    SmugMug Support staff checks in here occasionally but if you want a quick answer you should contact SmugMug support directly. You can find the email address in the help article I linked above.

    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • JenuineJenuine Registered Users Posts: 155 SmugMug Employee

    Make sure you have the gallery setting checked to allow the printmark to be an option for any gallery you want that option invoked. https://share.getcloudapp.com/nOu90kW6 If that is checked, and you still don't see the option in the cart, reach out to the Support Heroes, help@smugmug.com.

    Jen
    SmugMug Support Hero
  • PtarmiganPtarmigan Registered Users Posts: 4 Big grins
    @GWScott Did you find a solution to this problem?
    I see the same behavior (albeit in Commercial Photo Downloads). I have created a printmark, and the gallery's Printmark Shopping setting is enabled to use my printmark. However I do not see Printmarked Download as an buying option when I am logged out.
  • PtarmiganPtarmigan Registered Users Posts: 4 Big grins
    After a chat with Support I have learned that this can occur with Collected photos.

    If a photo is Collected, the Printmark purchase option for that item is controlled in the gallery where the photo was Collected from, and not in the gallery where it is being displayed and sold.
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