Account payment issue

imajica

My account was renewed on July 1. It said it renewed with no problems and that my next renewal date is July 1, 2024. Yet my credit card was never charged. I checked a few times, and there has not been any transaction from SmugMug on there. In the past, the card was charged on July 1, and I would see it. I verified the card they have on file for me, (the last 4 digits and the expiration date) are correct. Does anyone know if there are any problems? I do not want to find out one day that my account was closed for lack of payment or something.

Thanks

denisegoldberg

While suport staff checks in here periodically it's best to contact the help desk directly with this type of issue:
https://www.smugmughelp.com/en/articles/309-contact-a-smugmug-support-hero#