Event favorites syncing not reflecting un-favorites

atolk

Test case: Get an event invite, register as UserX, favorite 5 photos in an event on SmugMug. Owner in Lightroom clicks Sync Folders and Galleries + Sync Photos, gets a new gallery under SmugMug plugin called UserX's Favorites showing 5 photos. UserX favorites 5 more photos and unfavorites three from the original five. On SmugMug site the "UserX's Favorites" gallery correctly shows 7 photos: 5 + 5 - 3. Owner in Lightroom clicks Sync, gets the "UserX's Favorites" gallery updated to 10 photos: 5 + 5. All from the original round of faves plus the additions, but not subtractions from the second round.

Bug? Feature? Can anyone reproduce? Is there a way to pick a combination of "Sync Folders and Galleries", "Sync Photos" and "Sync Now" in Lightroom to get it to reflect the correct favorites?

denisegoldberg

While they occasionally check in here, your best bet is to contact SmugMug support directly.
https://www.smugmughelp.com/hc/en-us/articles/18212445326996-Contact-a-SmugMug-Support-Hero#