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What happened to the Power plan?

redcrown@mchsi.comredcrown@mchsi.com Registered Users Posts: 74 Big grins

What's the deal with Smugmug "Plans"? I've been years on a "Power" plan at $120 a year, and Smugmug still offers to renew that plan when it expires next month. If I go to my account settings and click "Change Plans", it shows 3 options: Power, Portfolio, and Pro.

I sent a friend to signup, but there is no Power Plan offered. Only the Portfolio and Pro plans at over 2X the price of the old Power plan. Are we missing the link to get a Power Plan subscription?

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    denisegoldbergdenisegoldberg Administrators Posts: 14,287 moderator

    It looks like SmugMug changed the names of the plans; there are still 3 options but with different names. Here is the current Prices & Plans page:
    https://www.smugmug.com/plans

    While SmugMug staff does check in here periodically your best bet is to contact them directly. You can email them at help@smugmug.com, or click the Contact Us button on this page:
    https://www.smugmughelp.com/hc/en-us

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    redcrown@mchsi.comredcrown@mchsi.com Registered Users Posts: 74 Big grins

    Denise: Yes, that's the link I'm talking about. All 3 plans are high priced options only for commercial photogs who want to sell prints. No simple photo sharing option shown.

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    denisegoldbergdenisegoldberg Administrators Posts: 14,287 moderator

    @redcrown@mchsi.com said:
    Denise: Yes, that's the link I'm talking about. All 3 plans are high priced options only for commercial photogs who want to sell prints. No simple photo sharing option shown.

    Ah, I see.

    Your best bet is to reach out directly to SmugMug staff. They only check in here occasionally.
    https://www.smugmughelp.com/hc/en-us/articles/18212445326996-Contact-a-SmugMug-Support-Hero#

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    redcrown@mchsi.comredcrown@mchsi.com Registered Users Posts: 74 Big grins

    Well, Smugmug answered the question. They have dropped the less expensive Power plan. So, they are abandoning the market of photographers who simply share their work without selling at a profit. Google can't find any announcement about that, or even coverage on other sites. Strange move, and being done in secret seems even more strange. I'm obviously way out of the loop on internet photo sharing. I can only guess that social media (Facebook, Instagram, etc.) have sucked up all that action to the point where Smugmug does not want to bother with it anymore.

    Samuel (SmugMug Support)
    Jun 18, 2024, 7:49 PM PDT

    Great question! I hate to say it but neither option is available anymore to new account subscribers.
    https://www.smugmug.com/plans

    You currently have a Power account, and will be "grandfathered" at that level when it comes time to renew the subscription. The only important consideration is that if you decide to upgrade, it won't be possible to return to the Power level later.

    I hope that helps to clarify. Let us know if you have any other questions.

    Samuel - SmugMug Support

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    redcrown@mchsi.comredcrown@mchsi.com Registered Users Posts: 74 Big grins

    So, now I get an email from SmugMug offering a discount on my "grandfathered" Power plan if I pay for 2 years instead of just one. One of those things that make you go, "Hummm?". Why promote and extend a business segment that they have terminated for new customers?

    When I put my (old, retired) business hat on, I clearly see a couple reasons. Pumping extended subscriptions is what you do to help a short term cash flow problem. Or, what you do when you think a competitor is about to steal customers. That's what my local, small Internet provided did when Google Fiber came into their market.

    But locking in deals you no longer offer? That's baffling. SmugMug is a small company, likely not privy to much marketing expertise. Probably just floundering.

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