Replace video preview image

OurFamilyHistorian

In the past week I have had problems after uploading a new video. When clicking on Tools>Replace Preview, nothing happens. I have over 500 movies that were customized previously using this workflow. Went to help chatbot and was told to switch to Chrome browser. I tried that and it worked, but I want to keep using Safari on my Mac running the latest Sonoma.

What should I do to see if this can be fixed? With 3 separate SM accounts that I update often to keep multiple family backups, the workflow is very important.

denisegoldberg

Ppsting here does not log the issue with SmugMug. I recommend that you contact the SmugMug help desk directly.

https://www.smugmughelp.com/hc/en-us/articles/18212445326996-Contact-a-SmugMug-Support-Hero#

It sounds like you have already chatted with the help desk; you could teach out to them to make sure your issue is logged as a bug for a possible fix.