Not able to upload high resolution pictures

keg

I have a standard account and I am trying to uplaod pictures to this gallery http://keg.smugmug.com/gallery/1170727 currently marked private .

When I upload picture it comes up with the image. When I select a big chunk but overall still less than 100 MB using the IE uploader after about 15 minutes it says error uploading and if I check the photos there is 1 pic uploaded and the other one is stuck at processing image. This happened to me yesterday too. Any help would be appreciated.

Andy

keg wrote:

I have a standard account and I am trying to uplaod pictures to this gallery http://keg.smugmug.com/gallery/1170727 currently marked private .

When I upload picture it comes up with the image. When I select a big chunk but overall still less than 100 MB using the IE uploader after about 15 minutes it says error uploading and if I check the photos there is 1 pic uploaded and the other one is stuck at processing image. This happened to me yesterday too. Any help would be appreciated.

Hi Keg,

Standard account holders can upload 8mb files, 48 megapixels max. Here's some help pages, have you looked here?

http://www.smugmug.com/help/upload-pictures
http://www.smugmug.com/help/problems

Please holler back if you have trouble. Moving this out of the bug report thread.

keg

Andy,

In the case the limit is 8 MB, I am definitely having problems. I have uplaoded upto 1 GB so far so I am quite sure I am not doing anything wrong in my uploading. I have a very high speed connection.
http://keg.smugmug.com/gallery/1170727 This is the gallery I am having problems uploading to. As you can see If I upload one at a time its working but if i try with more files but still less than 100 MB it chokes saying errored out. Thanks for taking a look.

Andy wrote:

Hi Keg,

Standard account holders can upload 8mb files, 48 megapixels max. Here's some help pages, have you looked here?

http://www.smugmug.com/help/upload-pictures
http://www.smugmug.com/help/problems

Please holler back if you have trouble. Moving this out of the bug report thread.

Andy

keg wrote:

Andy,

In the case the limit is 8 MB, I am definitely having problems. I have uplaoded upto 1 GB so far so I am quite sure I am not doing anything wrong in my uploading. I have a very high speed connection.
http://keg.smugmug.com/gallery/1170727 This is the gallery I am having problems uploading to. As you can see If I upload one at a time its working but if i try with more files but still less than 100 MB it chokes saying errored out. Thanks for taking a look.

Keg,

It's 8mb PER photo. 48 megapixels max PER photo. You can upload unlimited numbers of photos - there's truly no limits there! Please review, carefully, the two links I gave you. Try the Universal uploader. Then look at the "problems" link, and try those steps. Let us know, thanks.

keg

Looks like I confused you. My bad. 100 MB I was talking about was the size of all teh files which is the limit of the uploader.
Individual files are not more than 4 MB and they are from a 7 Mega pixels camera. Hopefully this clarifies my question better. I did review the help page and it didnt look like I was doing anythign wrong.

Andy

keg wrote:

Looks like I confused you. My bad. 100 MB I was talking about was the size of all teh files which is the limit of the uploader.
Individual files are not more than 4 MB and they are from a 7 Mega pixels camera. Hopefully this clarifies my question better. I did review the help page and it didnt look like I was doing anythign wrong.

There is NO limit on number of total megabytes on the Universal uploader. Please try that uploader, and let us know.

Thanks!

keg

I couldnt use the Java uploader as I was getting some error. Although I was able to sort out my issue here. Smugmug is not able to process The first picture in the folder so when I tried to upload the whole thing it kept on choking. I was able to upload all the other pictures other than the first one.
I dont see anythign different in the first picture compared to others. i tried to upload the first picture by itself several times to no luck. If you want to take a look at the first picture and figure out why it couldnt uplaod it I can send it. Its in jpg format too.

Andy wrote:

There is NO limit on number of total megabytes on the Universal uploader. Please try that uploader, and let us know.

Thanks!

Andy

keg wrote:

I couldnt use the Java uploader as I was getting some error. Although I was able to sort out my issue here. Smugmug is not able to process The first picture in the folder so when I tried to upload the whole thing it kept on choking. I was able to upload all the other pictures other than the first one.
I dont see anythign different in the first picture compared to others. i tried to upload the first picture by itself several times to no luck. If you want to take a look at the first picture and figure out why it couldnt uplaod it I can send it. Its in jpg format too.

It could be corrupt though.... glad you got sorted. Write the helpdesk if you wish, the Universal loader is the way to go

keg

Thanks Andy for the help. You guys are so awesome with responding quickly. That particular file does nto seem to be corrupt from windows point of view. Its not a big deal as I can live without that one image. :
I must thank you again for the great service, this was one of the reason I chose smugmug.

Andy wrote:

It could be corrupt though.... glad you got sorted. Write the helpdesk if you wish, the Universal loader is the way to go

Andy

keg wrote:

Thanks Andy for the help. You guys are so awesome with responding quickly. That particular file does nto seem to be corrupt from windows point of view. Its not a big deal as I can live without that one image. :
I must thank you again for the great service, this was one of the reason I chose smugmug.

Could you please email it to me @ the help desk? Attn Andy

Andy

Andy wrote:

Could you please email it to me @ the help desk? Attn Andy

Keg, problem solved. The file was corrupt. I opened it in PSCS2, and resaved it, and then it uploaded fine. It's in your gallery now.

All the best,

Andy