Cookies problem

Cammo

Anyone else having problem with their customers accessing their password protected galleries using IE? Just today my customers tell me that they are getting an "enable cookies" warning on the password entry page. They have followed the guide to enabling cookies and their settings are already as described.

Any help??

Thanks!

Andy

Cammo wrote:

Anyone else having problem with their customers accessing their password protected galleries using IE? Just today my customers tell me that they are getting an "enable cookies" warning on the password entry page. They have followed the guide to enabling cookies and their settings are already as described.

Any help??

Thanks!

Cammo, what address are you referring them to please?

Andy

There won't be any cookie support as we've discussed in the past, for

http://photos.cameronlaird.com.au/

we don't yet have fully support for multilevel TLDs.

If they go via http://camlaird.smugmug.com/ there will be no cookie issue.

Cammo

Andy wrote:

There won't be any cookie support as we've discussed in the past, for

http://photos.cameronlaird.com.au/

we don't yet have fully support for multilevel TLDs.

If they go via http://camlaird.smugmug.com/ there will be no cookie issue.

However it seems to work ok using Firefox. Any ideas? Is there anyway to implement support for multilevel TLD's?

Regards,

Cameron

Andy

Cammo wrote:

However it seems to work ok using Firefox. Any ideas? Is there anyway to implement support for multilevel TLD's?

Regards,

Cameron

Our engineers are aware of it, it's on the list. No promises though on if/when. Have you looked at getting cameronlaird.com ?

Cammo

Andy wrote:

Our engineers are aware of it, it's on the list. No promises though on if/when. Have you looked at getting cameronlaird.com ?

Yes, I do have www.cameronlaird.com. The host for this domain only seems to offer URL forwarding with a 'cloaking' feature. Will this work?

Any idea why a user with Firefox can access my private galleries but IE users can't? If smugmug don't offer support for mulitlevel domains then how come it works at all?

Thanks

Andy

Cammo wrote:

Yes, I do have www.cameronlaird.com. The host for this domain only seems to offer URL forwarding with a 'cloaking' feature. Will this work?

Any idea why a user with Firefox can access my private galleries but IE users can't? If smugmug don't offer support for mulitlevel domains then how come it works at all?

Thanks

Cammo, I don't have the answer to that, I'm sorry. The domain host should have a CNAME option, no? Sometimes you have to call their support line. URL Forwarding presents it's own problems, sometimes:

http://blogs.smugmug.com/pros/2005/12/01/dont-get-framed-or-forwarded/

Cammo

Andy wrote:

Cammo, I don't have the answer to that, I'm sorry. The domain host should have a CNAME option, no? Sometimes you have to call their support line. URL Forwarding presents it's own problems, sometimes:

http://blogs.smugmug.com/pros/2005/12/01/dont-get-framed-or-forwarded/

Well, I can't see any option of CNAME support but I will email their helpdesk. In the meantime I have set forwarding of www.cameronlaird.com to http://camlaird.smugmug.com and updated the domain setting in my control panel to www.cameronlaird.com

Sound feasible?

Andy

Cammo wrote:

Well, I can't see any option of CNAME support but I will email their helpdesk. In the meantime I have set forwarding of www.cameronlaird.com to http://camlaird.smugmug.com and updated the domain setting in my control panel to www.cameronlaird.com

Sound feasible?

As I said, we can't guarantee that forwarding works - sometimes yes, sometimes no. I was able to hit your site and buy photos no problem just now. You might set up a test gallery with a password and post the pw here, let me try accessing that, too. If that works, then you're fine

Beat on your domain provider. CNAME is a standard thing - they all do it.

Cammo

Andy wrote:

As I said, we can't guarantee that forwarding works - sometimes yes, sometimes no. I was able to hit your site and buy photos no problem just now. You might set up a test gallery with a password and post the pw here, let me try accessing that, too. If that works, then you're fine

Beat on your domain provider. CNAME is a standard thing - they all do it.

I just got an email back from my domain host saying "I've created the DNS record for you". Seems to be working ok now, sound like he did the right thing?

Cammo

Andy wrote:

There won't be any cookie support as we've discussed in the past, for

http://photos.cameronlaird.com.au/

we don't yet have fully support for multilevel TLDs.

If they go via http://camlaird.smugmug.com/ there will be no cookie issue.

So is this fixed as well with reference to the 'country specific domains' thread?

Andy

Cammo wrote:

So is this fixed as well with reference to the 'country specific domains' thread?

Should be! Let us know... Thanks Cammo.