can't log out

dogwood · February 17, 2006

Sorry-- searched "log out" and nothing came up (words are too short?). But I know I've seen a post here on this.

I can't log out of my smugmug site. I click "log out" in my footer, it keeps me logged in. I click log out in my control panel, I'm still logged in. Obviously, I forgot to check the "don't keep me logged in box"... when I logged in, but does this mean I can't log out? Ever? What do I need to do? Clear cookies?

Andy · February 17, 2006

dogwood wrote:

Sorry-- searched "log out" and nothing came up (words are too short?). But I know I've seen a post here on this.

I can't log out of my smugmug site. I click "log out" in my footer, it keeps me logged in. I click log out in my control panel, I'm still logged in. Obviously, I forgot to check the "don't keep me logged in box"... when I logged in, but does this mean I can't log out? Ever? What do I need to do? Clear cookies?

Hi Pete,

What url are you logging out from?

http://www.smugmug.com/help/acctlogin

You can also just go to www.smugmug.com and click "logout" btw.

dogwood · February 17, 2006

that's it
http://www.smugmug.com/help/acctlogin

Andy:

That was the problem. I knew it was something simple-- and had no idea it was the url. Thank you for your help.

- Pete

Andy · February 17, 2006

dogwood wrote:

http://www.smugmug.com/help/acctlogin

Andy:

That was the problem. I knew it was something simple-- and had no idea it was the url. Thank you for your help.

- Pete

yer welcome, Pete!

Andy · February 17, 2006

dogwood wrote:

Sorry-- searched "log out" and nothing came up (words are too short?).

They are too short for dgrin. BUT BUT SmugHelp to the rescue, when you use the search box in SmugMug help, you get instant results even from 3letter words

www.smugmug.com/help

dogwood · February 17, 2006

still a weird quirk
I can log out from my smugmug.petespringer.com page. No problems.

But then when I type in my url that forwards to the smug site (www.petespringer.com), I'm still logged in. Even after logging out there and on the smugmug.petespringer.com. Hmm. Any ideas?

eyeDutch · July 2, 2008

I have the same problem, was this ever solved?

Paul

dogwood wrote:

I can log out from my smugmug.petespringer.com page. No problems.

But then when I type in my url that forwards to the smug site (www.petespringer.com), I'm still logged in. Even after logging out there and on the smugmug.petespringer.com. Hmm. Any ideas?

denisegoldberg · July 2, 2008

eyeDutch wrote:

I have the same problem, was this ever solved?

Paul

Are you trying to log out from a custom url (hostname)? If you are, that's the problem. You need to log out from www.smugmug.com or <yourname>.smugmug.com. See http://www.smugmug.com/help/acctlogin.

--- Denise

eyeDutch · July 2, 2008

denisegoldberg wrote:

Are you trying to log out from a custom url (hostname)? If you are, that's the problem. You need to log out from www.smugmug.com or <yourname>.smugmug.com. See http://www.smugmug.com/help/acctlogin.

--- Denise

Yes, it's a custom URL (http://focused.nl/) and I would expect that to just work, when I pay for a pro account to have that custom URL. I don't look forward to having to go via www.smugmug.com or .smugmug.com first. Can this be fixed please?

Thanks!

Paul
</yourname>

Andy · July 2, 2008

eyeDutch wrote:

Yes, it's a custom URL (http://focused.nl/) and I would expect that to just work, when I pay for a pro account to have that custom URL. I don't look forward to having to go via www.smugmug.com or .smugmug.com first. Can this be fixed please?

Thanks!

Paul
</yourname>

Hi Paul, I'm sorry you are upset! There's nothing to fix

It has to do with how cookies are handled. I wish I had a better answer, sorry!

eyeDutch · July 2, 2008

Andy wrote:

Hi Paul, I'm sorry you are upset! There's nothing to fix It has to do with how cookies are handled. I wish I had a better answer, sorry!

What exactly is the problem with the cookies? If they just come out of focused.nl there shouldn't be any, unless of course they aren't... I'm a little disappointed by the way the custom domain stuff is hacked together since I frequently run into my *.smugmug.com domain name, which I don't want to have show up everywhere as my business card has focused.nl on it. I'm not upset, but I'm trying to make this a better site, and I think having the cookies generated from my own domainname is a step in the direction of fixing this issue, even though you say there's "nothing to fix".

Andy · July 2, 2008

eyeDutch wrote:

since I frequently run into my *.smugmug.com domain name,

Where? I'd like to know because this shouldn't happen

Please fix your footer CSS, it's not permissible to hide our name and copyright, thanks:

Andy · July 2, 2008

eyeDutch wrote:

What exactly is the problem with the cookies?

It's so that the site will work with our stuff and your domain, thanks!

eyeDutch · July 2, 2008

Andy wrote:

Where? I'd like to know because this shouldn't happen

Please fix your footer CSS, it's not permissible to hide our name and copyright, thanks:

I'm not hiding it though, it's merely in dark characters. There's nothing in your rules that mentions that isn't allowed, or that says it has to be of a certain amount of contrast. Let me know what is an acceptable amount, but maybe you can fix my domain issues first, then I'd be a much happier complying and paying customer ;-)

eyeDutch · July 2, 2008

Andy wrote:

It's so that the site will work with our stuff and your domain, thanks!

But can you explain what the problem is please?

eyeDutch · July 2, 2008

Andy wrote:

Where? I'd like to know because this shouldn't happen

This happens for example when I login via www.smugmug.com and then click on "go to your homepage". That link presented is http://focusedphotography.smugmug.com/ and not http://focused.nl/

Andy · July 2, 2008

eyeDutch wrote:

This happens for example when I login via www.smugmug.com and then click on "go to your homepage". That link presented is http://focusedphotography.smugmug.com/ and not http://focused.nl/

I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.

Andy · July 2, 2008

Andy wrote:

I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.

Spoke to our engineers, we *think* this one can be fixed so that on log in, those links "go to your homepage" and "your photos" will be to your cname.

Hang in there, and thanks! We've gotten most of these pesky links cnamed, sorry about this one!

eyeDutch · July 4, 2008

Andy wrote:

I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.

I don't use a CNAME, instead I just point an A RR to 63.81.134.23 as it's not possible to use a CNAME for the domain name itself as it also contains other RRs such as the SOA and you can't mix CNAME and other RRs.

I do this stuff for a living (I work for a company that makes DNS software) so hopefully I have some idea what I'm talking about

-- Paul

Andy · July 4, 2008

eyeDutch wrote:

I don't use a CNAME, instead I just point an A RR to 63.81.134.23 as it's not possible to use a CNAME for the domain name itself as it also contains other RRs such as the SOA and you can't mix CNAME and other RRs.

I do this stuff for a living (I work for a company that makes DNS software) so hopefully I have some idea what I'm talking about

-- Paul

Well, I'm sorry we only fully support CNAME, a-records will work, too... but full functionality is with our CNAME feature.

can't log out

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