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can't log out

dogwooddogwood Registered Users Posts: 2,572 Major grins
edited July 4, 2008 in SmugMug Support
Sorry-- searched "log out" and nothing came up (words are too short?). But I know I've seen a post here on this.

I can't log out of my smugmug site. I click "log out" in my footer, it keeps me logged in. I click log out in my control panel, I'm still logged in. Obviously, I forgot to check the "don't keep me logged in box"... when I logged in, but does this mean I can't log out? Ever? What do I need to do? Clear cookies?
Portland, Oregon Photographer Pete Springer
website blog instagram facebook g+

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 17, 2006
    dogwood wrote:
    Sorry-- searched "log out" and nothing came up (words are too short?). But I know I've seen a post here on this.

    I can't log out of my smugmug site. I click "log out" in my footer, it keeps me logged in. I click log out in my control panel, I'm still logged in. Obviously, I forgot to check the "don't keep me logged in box"... when I logged in, but does this mean I can't log out? Ever? What do I need to do? Clear cookies?

    Hi Pete,

    What url are you logging out from?

    http://www.smugmug.com/help/acctlogin

    You can also just go to www.smugmug.com and click "logout" btw.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited February 17, 2006
    that's it
    http://www.smugmug.com/help/acctlogin

    Andy:

    That was the problem. I knew it was something simple-- and had no idea it was the url. Thank you for your help.

    - Pete
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 17, 2006
    dogwood wrote:
    http://www.smugmug.com/help/acctlogin

    Andy:

    That was the problem. I knew it was something simple-- and had no idea it was the url. Thank you for your help.

    - Pete

    yer welcome, Pete!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 17, 2006
    dogwood wrote:
    Sorry-- searched "log out" and nothing came up (words are too short?).

    They are too short for dgrin. BUT BUT SmugHelp to the rescue, when you use the search box in SmugMug help, you get instant results even from 3letter words deal.gif

    www.smugmug.com/help
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    dogwooddogwood Registered Users Posts: 2,572 Major grins
    edited February 17, 2006
    still a weird quirk
    I can log out from my smugmug.petespringer.com page. No problems.

    But then when I type in my url that forwards to the smug site (www.petespringer.com), I'm still logged in. Even after logging out there and on the smugmug.petespringer.com. Hmm. Any ideas?
    Portland, Oregon Photographer Pete Springer
    website blog instagram facebook g+

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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    I have the same problem, was this ever solved?

    Paul

    dogwood wrote:
    I can log out from my smugmug.petespringer.com page. No problems.

    But then when I type in my url that forwards to the smug site (www.petespringer.com), I'm still logged in. Even after logging out there and on the smugmug.petespringer.com. Hmm. Any ideas?
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    denisegoldbergdenisegoldberg Administrators Posts: 14,243 moderator
    edited July 2, 2008
    eyeDutch wrote:
    I have the same problem, was this ever solved?

    Paul
    Are you trying to log out from a custom url (hostname)? If you are, that's the problem. You need to log out from www.smugmug.com or <yourname>.smugmug.com. See http://www.smugmug.com/help/acctlogin.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    denisegoldberg wrote:
    Are you trying to log out from a custom url (hostname)? If you are, that's the problem. You need to log out from www.smugmug.com or <yourname>.smugmug.com. See http://www.smugmug.com/help/acctlogin.

    --- Denise

    Yes, it's a custom URL (http://focused.nl/) and I would expect that to just work, when I pay for a pro account to have that custom URL. I don't look forward to having to go via www.smugmug.com or .smugmug.com first. Can this be fixed please?

    Thanks!

    Paul
    </yourname>
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2008
    eyeDutch wrote:
    Yes, it's a custom URL (http://focused.nl/) and I would expect that to just work, when I pay for a pro account to have that custom URL. I don't look forward to having to go via www.smugmug.com or .smugmug.com first. Can this be fixed please?

    Thanks!

    Paul
    </yourname>
    Hi Paul, I'm sorry you are upset! There's nothing to fix :) It has to do with how cookies are handled. I wish I had a better answer, sorry!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    Andy wrote:
    Hi Paul, I'm sorry you are upset! There's nothing to fix :) It has to do with how cookies are handled. I wish I had a better answer, sorry!

    What exactly is the problem with the cookies? If they just come out of focused.nl there shouldn't be any, unless of course they aren't... I'm a little disappointed by the way the custom domain stuff is hacked together since I frequently run into my *.smugmug.com domain name, which I don't want to have show up everywhere as my business card has focused.nl on it. I'm not upset, but I'm trying to make this a better site, and I think having the cookies generated from my own domainname is a step in the direction of fixing this issue, even though you say there's "nothing to fix".
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2008
    eyeDutch wrote:
    since I frequently run into my *.smugmug.com domain name,

    Where? I'd like to know because this shouldn't happen :)

    Please fix your footer CSS, it's not permissible to hide our name and copyright, thanks:

    20080703-rwniqcfi18rdfpu6iwfbmwiusm.jpg
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2008
    eyeDutch wrote:
    What exactly is the problem with the cookies?

    It's so that the site will work with our stuff and your domain, thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    Andy wrote:
    Where? I'd like to know because this shouldn't happen :)

    Please fix your footer CSS, it's not permissible to hide our name and copyright, thanks:

    20080703-rwniqcfi18rdfpu6iwfbmwiusm.jpg

    I'm not hiding it though, it's merely in dark characters. There's nothing in your rules that mentions that isn't allowed, or that says it has to be of a certain amount of contrast. Let me know what is an acceptable amount, but maybe you can fix my domain issues first, then I'd be a much happier complying and paying customer ;-)
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    Andy wrote:
    It's so that the site will work with our stuff and your domain, thanks!

    But can you explain what the problem is please?
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 2, 2008
    Andy wrote:
    Where? I'd like to know because this shouldn't happen :)

    This happens for example when I login via www.smugmug.com and then click on "go to your homepage". That link presented is http://focusedphotography.smugmug.com/ and not http://focused.nl/
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2008
    eyeDutch wrote:
    This happens for example when I login via www.smugmug.com and then click on "go to your homepage". That link presented is http://focusedphotography.smugmug.com/ and not http://focused.nl/
    I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2008
    Andy wrote:
    I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.
    Spoke to our engineers, we *think* this one can be fixed so that on log in, those links "go to your homepage" and "your photos" will be to your cname.

    Hang in there, and thanks! We've gotten most of these pesky links cnamed, sorry about this one!
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    eyeDutcheyeDutch Registered Users Posts: 54 Big grins
    edited July 4, 2008
    Andy wrote:
    I will see if that's possible to have be your CNAME. It may not be. What I do, is I have a bookmark and after login I just click that bookmark.

    I don't use a CNAME, instead I just point an A RR to 63.81.134.23 as it's not possible to use a CNAME for the domain name itself as it also contains other RRs such as the SOA and you can't mix CNAME and other RRs.

    I do this stuff for a living (I work for a company that makes DNS software) so hopefully I have some idea what I'm talking about :)

    -- Paul
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 4, 2008
    eyeDutch wrote:
    I don't use a CNAME, instead I just point an A RR to 63.81.134.23 as it's not possible to use a CNAME for the domain name itself as it also contains other RRs such as the SOA and you can't mix CNAME and other RRs.

    I do this stuff for a living (I work for a company that makes DNS software) so hopefully I have some idea what I'm talking about :)

    -- Paul
    Well, I'm sorry we only fully support CNAME, a-records will work, too... but full functionality is with our CNAME feature.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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