Ouch! Anyone ever get a lens fixed by Canon?

TristanP

Wifey dropped the 50/1.4 about 12" onto the sidewalk from a not-quite-completely closed camera bag yesterday (partially my fault for not completely closing the damn bag). Now it won't autofocus at all and the manual focusing ring spins but doesn't move the element more than halfway through its' travel. Grrrr....

Front and rear caps were on, but there are two extremely small dings on the sides of the lens barrel. Will Canon notice that and deny the warranty? What kind of cost am I looking at if they do?

ian408

TristanP wrote:

Wifey dropped the 50/1.4 about 12" onto the sidewalk from a not-quite-completely closed camera bag yesterday (partially my fault for not completely closing the damn bag). Now it won't autofocus at all and the manual focusing ring spins but doesn't move the element more than halfway through its' travel. Grrrr....

Front and rear caps were on, but there are two extremely small dings on the sides of the lens barrel. Will Canon notice that and deny the warranty? What kind of cost am I looking at if they do?

The short answer is I'm sure once they open it, they will know immediately
what the cause is...

In order to fix it, you should tell them exactly what happened (and be honest
as I'm sure they've seen this once or twice before). If they provide you with
warranty service, great. But if not, you'll need to decide whether to fix it or
buy another.

marlof

I think Michiel de Brieder did exactly the same thing with exactly the same lens, and had it repaired.

ScottMcLeod

Here's my actual advice: suck it up and spend 1/3 to 2/3 the value of the lens to have it repaired, because it's not worth delaying repairing a piece of glass you could be using to take more beautiful photos ^_^.

Bob Bell

Canon's warrenty repairs are pretty fair and usually on the side of the customer. I've had some minor things done and they have been below the quote given even free. Remember they are people too and address them professionally.

Send it in, call them, they will get you a qoute quickly. If there is any damage to the glass I would expect it to be cheaper to buy a new one just because of how inexpensive that lens is.

I bounced a 1.4x TC of a concrete walkway a year ago or so and put a nice dent in the side. It turned out the dent was outside of a space in the TC and didnt hurt the electronics or glass, they replaced the case and it works fine.

ScottMcLeod

Bob Bell wrote:

Canon's warrenty repairs are pretty fair and usually on the side of the customer. I've had some minor things done and they have been below the quote given even free. Remember they are people too and address them professionally.

Send it in, call them, they will get you a qoute quickly. If there is any damage to the glass I would expect it to be cheaper to buy a new one just because of how inexpensive that lens is.

I bounced a 1.4x TC of a concrete walkway a year ago or so and put a nice dent in the side. It turned out the dent was outside of a space in the TC and didnt hurt the electronics or glass, they replaced the case and it works fine.

I disagree. They told me on 3 seperate occasions that cracked LCD's on SD400's and 500's were the fault of the customer, and that dead CCD's on A75's/80's/85's/95's were the fault of the customer (they claim moisture). - both faults were later admitted publicly as manufacturer's defects on a LARGE quantity of their models.

Oh, and I sent in my 50mm f/1.8 for repair once, and they sent it back 6 weeks later saying that the lens wasn't faulty, and worked just fine. Put it back on my 300D, still didn't work, so I took it to a local camera store, had them open it up, and sure enough, there was an autofocus lead loose. The store swapped the lens out for me.

I guess you got lucky.

Don't get me wrong, I still love Canon, it's just that they outsource a lot of their repairs up here, and the companies they outsource to don't give 2 "cents" about the customer.

cmr164

Canon did a good job fixing an intermittant hang problem in a 100-400L for me.

wxwax

cmr164 wrote:

Canon did a good job fixing an intermittant hang problem in a 100-400L for me.

Hello, stranger.

pathfinder

I recently sent in my 1DsMkll for a bright stripe across the top of the image at high shutter speeds, to Canon in Jamesburg, New Jersey. I suspected the shutter was sticking. The camera was originally puchased in Dec 2004 by our own Andy Williams. I called them before sending the camera in, and they did not hesitate to have me send it in under warranty. I informed them that I was not the original purchaser, but that did not seem to matter.

Canon replaced the shutter assembly under warranty, and the turn around time was less than 2 weeks door to door. I found their service exemplary, as I was not the original purchaser, but caught this camera from an Andy sale.:):

It will be coming with me to Bryce and Zion.

I have heard that some CPS members send their lenses in annually for a check up - not sure about the accuracy of this statement though.

Jeffro

TristanP wrote:

Wifey dropped the 50/1.4 about 12" onto the sidewalk from a not-quite-completely closed camera bag yesterday (partially my fault for not completely closing the damn bag). Now it won't autofocus at all and the manual focusing ring spins but doesn't move the element more than halfway through its' travel. Grrrr....

Which ever you choose, fixed or replaced, get your gear (as I've said else where) INSURED!

TristanP

Jeffro wrote:

Which ever you choose, fixed or replaced, get your gear (as I've said else where) INSURED!

You mean in addition to the included coverage on our homeowners insurance?

Jeffro

TristanP wrote:

You mean in addition to the included coverage on our homeowners insurance?

I put ALL of my camera equipment on a rider, attached to my homeowners, for less that $100 a year, to cover it against all losses...stolen, lost, dropped, drowned.....makes it worth it. The Ins. Co. required the rider since there is over 10 grand worth of goodies in my bag at any one time. I feel better when I'm in a boat, or on a ledge, or where ever:D

TristanP

So if you make a claim for photo stuff, it doesn't affect your house policy? Separate deductible?

Jeffro

TristanP wrote:

So if you make a claim for photo stuff, it doesn't affect your house policy? Separate deductible?

That's how it was explained to me....each company could be different, so call your agent. It would have been covered under the homeowners policy, for normal stuff (fire, theft from home), but not dropping it, losing it, having it stolen out of car, off a park bench, or getting knocked over on the sidelines of a FB game, and breaking something. I pay $72 a year, which gives me great peace of mind.

TristanP

Thanks for the info. I'll talk to our agent soon.