Is there a particular forum or sub-forum for Star Explorer support or questions?
I hate to create threads for questions, and I don't know that I need to be writing to Nikolai every time I have a question.
Nik's S*E thread is over here in the API-section. He'll be notified when someone posts there and comes back to you as soon as possible.
If it's very specific and involves log-files the best way is to directly mail him to the email on the S*E homepage with all the relevant data.
Is there a particular forum or sub-forum for Star Explorer support or questions?
I hate to create threads for questions, and I don't know that I need to be writing to Nikolai every time I have a question.
Thanks!
No worries, "we aim to please" :-) ("It's my party", Dire Straits)
Seriously, I much rather prefer direct email (support at starexplorer dot com). Otherwise I may miss your question...
And since I have hundreds of customers and I managed to survive thus far, you can imagine I do not have too many issues to be concerned of being buried with bug-report emails :-)
Thanks Sebastian - i\I'll take a look at the forum your link points to, and you apparently are right on with your comment that I should directly email Nikolai, because.....
Nikolai! (I love Dire Straits!). I'll send something to you shortly.
Comments
If it's very specific and involves log-files the best way is to directly mail him to the email on the S*E homepage with all the relevant data.
Sebastian
SmugMug Support Hero
No worries, "we aim to please" :-) ("It's my party", Dire Straits)
Seriously, I much rather prefer direct email (support at starexplorer dot com). Otherwise I may miss your question...
And since I have hundreds of customers and I managed to survive thus far, you can imagine I do not have too many issues to be concerned of being buried with bug-report emails :-)
As the GM ads say: "We're professional grade"
HTH
Thanks Sebastian - i\I'll take a look at the forum your link points to, and you apparently are right on with your comment that I should directly email Nikolai, because.....
Nikolai! (I love Dire Straits!). I'll send something to you shortly.
Thanks! :