Newbie Help

ShowdownShowdown Registered Users Posts: 5 Beginner grinner
edited April 15, 2006 in SmugMug Support
I'm still a trial member (Power), so maybe that's the problem...

I've set the customization settings to have no header (used spaces in the tag) including the Smugmug header. However, it continues to pop back up.

Also, I've downloaded a video file that was working fine a minute ago, and now the player just reads "PHOTO NOT FOUND" (even though the thumb looks right).

Any help or point in the right direction appreciated!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 15, 2006
    Showdown wrote:
    I'm still a trial member (Power), so maybe that's the problem...

    I've set the customization settings to have no header (used spaces in the tag) including the Smugmug header. However, it continues to pop back up.

    Also, I've downloaded a video file that was working fine a minute ago, and now the player just reads "PHOTO NOT FOUND" (even though the thumb looks right).

    Any help or point in the right direction appreciated!

    Can we have your website name? nickname.smugmug.com please?

    wave.gif welcome to SmugMug, and to Dgrin!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ShowdownShowdown Registered Users Posts: 5 Beginner grinner
    edited April 15, 2006
    Andy wrote:
    Can we have your website name? nickname.smugmug.com please?

    wave.gif welcome to SmugMug, and to Dgrin!

    Thanks for the welcome!

    http://kenanddesiree.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 15, 2006
    Showdown wrote:
    Thanks for the welcome!

    http://kenanddesiree.smugmug.com/

    OK I'm slightly confused. Do you want the SmugMug header or no header?

    The video, try reuploading it. Use the standard uploader for your videos.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ShowdownShowdown Registered Users Posts: 5 Beginner grinner
    edited April 15, 2006
    No header. Everything is fine on the homepage, but when you go into an album, the header shows up.

    I'll re-load the video. I've re-loaded it six or seven times already...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 15, 2006
    Showdown wrote:
    No header. Everything is fine on the homepage, but when you go into an album, the header shows up.

    I'll re-load the video. I've re-loaded it six or seven times already...

    Check your gallery customization settings. You either have "hide owner" checked yes, or "appearance" set to "Smugmug" not "custom" - or both :D

    Make hide owner = no and appearance = custom. You'll be all set thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ShowdownShowdown Registered Users Posts: 5 Beginner grinner
    edited April 15, 2006
    Thanks Andy! I appreciate the help!
  • ShowdownShowdown Registered Users Posts: 5 Beginner grinner
    edited April 15, 2006
    FYI, video wasn't working because in that particular gallery I had 'no' checked for the 'original size photos' customization.
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