bug reporting

nonilady

hi everybody,

if you go to my site on IE, for eg. try this gallery

http://photowardrobe.smugmug.com/gallery/1335206/1/62973501

try and move your cursor on each of the thumbnail and you will notice that the green highlight will not go away even if you move your cursor. it tends to spread to some of the thumbnails.

for example, see the attachment.

i have no problem on FF. are there bugs?? help from anyone is appreciated. thanks

Sheaf

I can't reproduce this. What version of IE are you running?

nonilady

hi sheaf,

its IE6

thanks

Sheaf

nonilady wrote:

hi sheaf,

its IE6

thanks

Hmm... does it work this way on other people's galleries or just on your page?

nonilady

i dont know and hoping others could check my site on their IE and see whether they have the same problem, if they dont that means something is wrong with my IE.....did u get to check my site on IE?

i have no problem on FF. only IE.

thanks

rainforest1155

Sheaf wrote:

I can't reproduce this. What version of IE are you running?

I checked different view styles (smugmug, traditional, all thumbs), but it doesn't seem to be anything wrong in my IE, too.

Sebastian

rainforest1155

nonilady wrote:

i dont know and hoping others could check my site on their IE and see whether they have the same problem, if they dont that means something is wrong with my IE.....did u get to check my site on IE?

Could you check the exact version of your IE by going to '?' and then 'info' or 'about'. The window then should look like the picture I attached from my version with hasn't the issue you see.

Sebastian

nonilady

hi sebastian

how did u do that? showing that screenshot?? so that i could do the same.

thanks

Sheaf

nonilady wrote:

hi sebastian

how did u do that? showing that screenshot?? so that i could do the same.

thanks

In IE, go to 'Help' and select 'About Internet Explorer'

nonilady

here it is

6.0.2900.2180.xpsp_sp2_gdr.050301-1519

update version SP2

thanks

nonilady

my problem is not juust that, everytime when i view my site on IE, the buy this photo. multiphoto icons tend to be covered by this white block, partially transparent eg here http://photowardrobe.smugmug.com/photos/64150751-M.jpg

it is on every gallery and even on filmstrip the `left or right scroll pointer' also covered with the same thing.

i am totally lost in the dark now.....

rainforest1155

nonilady wrote:

how did u do that? showing that screenshot?? so that i could do the same.

Here's a picture of the 'Print Screen'-key ('Prn Scr' or in German 'Druck S-Abf') on the top right of most keyboards which shoots a screenshot which you can then import into your graphic editing software via the 'paste' function from usually the edit menu.
Crop and save it as a picture which you then can upload to the forum or to your smugmug account. How to post a picture in dgrin (using your smugmug account) is explained here.

This applies to Windows only. If you're on MAC have a look here.

Hope this helps,
Sebastian

Sheaf

nonilady wrote:

here it is

6.0.2900.2180.xpsp_sp2_gdr.050301-1519

update version SP2

thanks

Okay, so it's not your version that's the problem. We're taking a look at your cobranding, but let's have you clear your cache first to make sure it's not something that simple. http://www.microsoft.com/windows/ie/using/howto/customizing/clearcache.mspx#EDB

Clear it following those instructions, close down your browser entirely, then open it again and check your gallery.

nonilady

clear cache done..thanks

Sheaf

nonilady wrote:

clear cache done..thanks

Everything works fine now?

nonilady

no. the problems are still there. :

Sheaf

nonilady wrote:

no. the problems are still there. :

Two more things to try:

1 - Does this occur in your IE browser on other smugmug sites? For example, do you see the same problems here: http://jedi.smugmug.com/gallery/1278444

2 - If you're logged in when you see these problems, try logging out and seeing if they persist.

nonilady

other smugmug site do not give the same problem.

looks like it is on mine only.

yes, it still gives the problem either i am logged in or out.

why is this happening??

Sheaf

nonilady wrote:

why is this happening??

That's a good question. Sorry, but I don't know yet.

Fortunately, it seems as though others browsing your site in IE don't have the same problem. So give us some time to sort through your cobranding and we'll see if we can figure it out.

I'll email you when I figure something out.

nonilady

thanks sheaf.

nonilady

rainforest1155 wrote:

Here's a picture of the 'Print Screen'-key ('Prn Scr' or in German 'Druck S-Abf') on the top right of most keyboards which shoots a screenshot which you can then import into your graphic editing software via the 'paste' function from usually the edit menu.
Crop and save it as a picture which you then can upload to the forum or to your smugmug account. How to post a picture in dgrin (using your smugmug account) is explained here.

This applies to Windows only. If you're on MAC have a look here.

Hope this helps,
Sebastian

thanks sebastian:):

Sheaf

I have a couple ideas, nonilady.

Check your email or just email me directly by clicking on my name to the left and then on 'send a message via email to Sheaf.'

nonilady

nonilady wrote:

here it is

6.0.2900.2180.xpsp_sp2_gdr.050301-1519

update version SP2

thanks

thanks for helping me out with the bug thingy sheaf. :