Don't ever trust a camera to DHL!

ScottMcLeod

I'm writing this as i'm waiting for the third morning in a row that DHL has yet to deliver my sweet sweet new 20D that I had shipped in from the west coast.

They pass off their shippments to local "agents" (IE: Outsourcing to local couriers) who may or may not uphold their professional look. (or may or may not leave delivery notices, bother knocking, etc...)

FEDEX is also guilty for a maxtor RMA'd harddrive which I didn't even know was TRYING to be delivered to me...

The only companies I trust are USPS and CanadaPost.

leebase

Say it isn't so....my 5D is allegedly on a DHL delivery truck as we speak.

Lee

Bob Bell

leebase wrote:

Say it isn't so....my 5D is allegedly on a DHL delivery truck as we speak.

Lee

I had a contract with an electronics manufacturer in beijing for a year to shoot their computer electronics for US ads. They shipped me a package or two each month through DHL and never had a problem with the contents. I was always shocked how fast DHL moved things.

I

ingramimages

Big city to big city DHL is probably reliable. I used to work for a major computer manufacturer (headquartered in Houston TX) and we used them (at that time Airborne Express) and rarely had problems.
Now I work as an on-site service technician covering a VERY rural area of Indiana and Illinois, and whenever any of my 3rd party vendors ship spare parts DHL, it's always a groan because in most places it will be 3pm before parts are delivered (for next day air). I have had one of their "agents" decide they didn't deliver to the destination and put the next day air delivery in the US Mail....

trihokie

These reasons are why I order from B&H. They may not always be the cheapest but they ship UPS and they pack their shipments very well. It's easy to blame UPS or Fedex or whoever, for damaged goods, but in most cases things get damaged because there were not properly packed at the warehouse.

Bob Bell

trihokie wrote:

These reasons are why I order from B&H. They may not always be the cheapest but they ship UPS and they pack their shipments very well. It's easy to blame UPS or Fedex or whoever, for damaged goods, but in most cases things get damaged because there were not properly packed at the warehouse.

Good Points. B&H and those airbag things are pretty sweet. I am still surprised to see people using those peanut things when newer technology is available.

Matthew Saville

leebase wrote:

Say it isn't so....my 5D is allegedly on a DHL delivery truck as we speak.

Lee

Lee, you'd better not read this tread on DPR:

http://forums.dpreview.com/forums/read.asp?forum=1032&message=18176654

Ouch!!!

-Matt-

David_S85

My Lowepro backpack came from B&H the other day wrapped thoroughly in those air pillows as if it was made of fragile glass or something. I had to unspool the thing a couple of turns to find it. Hilarious.

trihokie wrote:

These reasons are why I order from B&H. They may not always be the cheapest but they ship UPS and they pack their shipments very well. It's easy to blame UPS or Fedex or whoever, for damaged goods, but in most cases things get damaged because there were not properly packed at the warehouse.

ScottMcLeod

David_S85 wrote:

My Lowepro backpack came from B&H the other day wrapped thoroughly in those air pillows as if it was made of fragile glass or something. I had to unspool the thing a couple of turns to find it. Hilarious.

Yeah, my complaint isn't anything about packing, it was just the blatant irresponsibility of DHL passing off to "local agents" who they didn't seem to be accountable for.

DHL city to city might be quick, but

DHL city to city to domicile = nay