I am having pricing problems...

Malaxos1

Long time since I have been on the boards. Anyway I took photos of my son's great, great grandmothers 100 birthday and I am trying to get my prices down to the cheapest I can. They want to use WalMart, but I want them to go through smugmug for higher quality photos. Anyway, I keep trying to clear the prices but it goes automatically to $6 for a 4x6. I can get it to say .19 but when I save it and log out and then go in as a visitor it will always say $6. Any thoughts?...Dean

rainforest1155

Malaxos1 wrote:

Long time since I have been on the boards. Anyway I took photos of my son's great, great grandmothers 100 birthday and I am trying to get my prices down to the cheapest I can. They want to use WalMart, but I want them to go through smugmug for higher quality photos. Anyway, I keep trying to clear the prices but it goes automatically to $6 for a 4x6. I can get it to say .19 but when I save it and log out and then go in as a visitor it will always say $6. Any thoughts?...Dean

Do you have a gallery link for us to look at? If you want to keep the gallery private you might want to send the link with your question to help@smugmug.com

Sebastian

Andy

Malaxos1 wrote:

Long time since I have been on the boards. Anyway I took photos of my son's great, great grandmothers 100 birthday and I am trying to get my prices down to the cheapest I can. They want to use WalMart, but I want them to go through smugmug for higher quality photos. Anyway, I keep trying to clear the prices but it goes automatically to $6 for a 4x6. I can get it to say .19 but when I save it and log out and then go in as a visitor it will always say $6. Any thoughts?...Dean

Dean, are you pricing at the gallery level for these shots? Take a look here and if you still have troubles, holler:

http://www.smugmug.com/help/print-pricing

don't forget this part:

SmugMug Help wrote:

Note: If you've set portfolio prices and want to sell prints from one of your galleries at smugmug's default prices, we have to apologize for an inconvenience. You'll have to set the prices for that gallery above smugmug's default prices, such as a penny higher.

Malaxos1

Andy wrote:

Dean, are you pricing at the gallery level for these shots? Take a look here and if you still have troubles, holler:

http://www.smugmug.com/help/print-pricing

don't forget this part:

Thanks Andy for getting back to me. I have done this in the past without problems. This time it goes to $6 for a 4x6 everytime. I went in and changed them all one at a time to the price it would cost me and saw the changes. However when I log out and go in as a visitor it still is $6. Not sure what else I could do, again I have made it go to the base price in the past. Maybe we can get togther tonight and work on this. Thanks Andy...Dean

Malaxos1

Malaxos1 wrote:

Thanks Andy for getting back to me. I have done this in the past without problems. This time it goes to $6 for a 4x6 everytime. I went in and changed them all one at a time to the price it would cost me and saw the changes. However when I log out and go in as a visitor it still is $6. Not sure what else I could do, again I have made it go to the base price in the past. Maybe we can get togther tonight and work on this. Thanks Andy...Dean

rainforest1155

Malaxos1 wrote:

It's kind of a bad time as Andy isn't in town - it's the dGrin shootout in Bryce and Zion canyon...
Send a mail to help@smugmug.com, shortly describe your problem and point them here. They'll then look into it.

Hope this helps,
Sebastian

SDJames

Same issues in my gallery
I've just emailed help and will update when I hear something.