Site down?

JimMJimM Registered Users Posts: 1,389 Major grins
edited May 26, 2006 in SmugMug Support
Is SM down, or really, really slow right now?

I am having issues.
Cameras: >(2) Canon 20D .Canon 20D/grip >Canon S200 (p&s)
Glass: >Sigma 17-35mm,f2.8-4 DG >Tamron 28-75mm,f2.8 >Canon 100mm 2.8 Macro >Canon 70-200mm,f2.8L IS >Canon 200mm,f2.8L
Flash: >550EX >Sigma EF-500 DG Super >studio strobes

Sites: Jim Mitte Photography - Livingston Sports Photos - Brighton Football Photos

Comments

  • mpmcleodmpmcleod Registered Users Posts: 288 Major grins
    edited May 26, 2006
    JimM wrote:
    Is SM down, or really, really slow right now?

    I am having issues.

    It has been very, very SLOW since last night both from Texas and Canada.
    -- Mike

    smugmug nickname: mpmcleod
    http://www.michaelmcleod.com/
  • JimMJimM Registered Users Posts: 1,389 Major grins
    edited May 26, 2006
    Seems to work now. My galleries were down for 5 or so minutes.
    Cameras: >(2) Canon 20D .Canon 20D/grip >Canon S200 (p&s)
    Glass: >Sigma 17-35mm,f2.8-4 DG >Tamron 28-75mm,f2.8 >Canon 100mm 2.8 Macro >Canon 70-200mm,f2.8L IS >Canon 200mm,f2.8L
    Flash: >550EX >Sigma EF-500 DG Super >studio strobes

    Sites: Jim Mitte Photography - Livingston Sports Photos - Brighton Football Photos
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 26, 2006
    I just woke Wireless up and he's on the case.

    Sorry for the trouble folks. Stand by please.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 26, 2006
    Site's fine as of now.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • mpmcleodmpmcleod Registered Users Posts: 288 Major grins
    edited May 26, 2006
    Andy wrote:
    Site's fine as of now.

    Not for me. I click on a gallery, the site crawls and then pops to the SM homepage. It is taking 2-3 tries for a gallery to actually come up. The JAVA uploader is giving me a connection timeout error. Then it works fine.
    -- Mike

    smugmug nickname: mpmcleod
    http://www.michaelmcleod.com/
  • JimMJimM Registered Users Posts: 1,389 Major grins
    edited May 26, 2006
    still seems spotty to me
    Cameras: >(2) Canon 20D .Canon 20D/grip >Canon S200 (p&s)
    Glass: >Sigma 17-35mm,f2.8-4 DG >Tamron 28-75mm,f2.8 >Canon 100mm 2.8 Macro >Canon 70-200mm,f2.8L IS >Canon 200mm,f2.8L
    Flash: >550EX >Sigma EF-500 DG Super >studio strobes

    Sites: Jim Mitte Photography - Livingston Sports Photos - Brighton Football Photos
  • BrianLoweBrianLowe Registered Users Posts: 48 Big grins
    edited May 26, 2006
    In Los Angeles CA
    Seem like it could be, I am in Los Angeles

    Tracing route to hera.smugmug.com [63.81.134.23]

    over a maximum of 30 hops:



    1 * * * Request timed out.

    2 * * * Request timed out.

    3 * * * Request timed out.

    4 * * * Request timed out.

    5 * * * Request timed out.

    6 * * * Request timed out.

    7 * * * Request timed out.

    8 * * * Request timed out.

    9 * * * Request timed out.

    10 * * * Request timed out.

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

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    15 * * * Request timed out.

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    17 * * * Request timed out.

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    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

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    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

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    29 * * * Request timed out.

    30 * * * Request timed out.



    Trace complete.
  • JimMJimM Registered Users Posts: 1,389 Major grins
    edited May 26, 2006
    down for me again too
    Cameras: >(2) Canon 20D .Canon 20D/grip >Canon S200 (p&s)
    Glass: >Sigma 17-35mm,f2.8-4 DG >Tamron 28-75mm,f2.8 >Canon 100mm 2.8 Macro >Canon 70-200mm,f2.8L IS >Canon 200mm,f2.8L
    Flash: >550EX >Sigma EF-500 DG Super >studio strobes

    Sites: Jim Mitte Photography - Livingston Sports Photos - Brighton Football Photos
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 26, 2006
    I'm hitting the site fine from NY ne_nau.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • winnjewettwinnjewett Registered Users Posts: 329 Major grins
    edited May 26, 2006
    Down for me in Colorado.

    -winn
    www.BrilliantPhoton.com
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2006
    Works for me in Germany, but some of the thumbnails show up as red crosses.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • jkelly25jkelly25 Registered Users Posts: 78 Big grins
    edited May 26, 2006
    Not working well from Old Bridge New Jersey, Cablevision Cable service.

    Joe
    Joe Kelly
    New Jersey
  • mpmcleodmpmcleod Registered Users Posts: 288 Major grins
    edited May 26, 2006
    rainforest1155 wrote:
    Works for me in Germany, but some of the thumbnails show up as red crosses.

    Sebastian
    I think it could have something to do with a load balancing router (the device(s) that determine which computer actually gets the connection), one of the machines is working fine and the other is offline (so it works for some people and not others). Or could be external to SM based on the path we each take.

    here is traceroute with the last 2 hops before SM.
    8 rc1sj-pos0-0.cl.shawcable.net (66.163.77.70) 26.678 ms 26.501 ms 26.910 ms
    9 rc2sj-ge2-0-0.cl.shawcable.net (66.163.67.10) 27.038 ms 26.648 ms 27.075 ms
    10 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 27.692 ms 27.777 ms 27.304 ms
    11 * * *
    12 * * *
    13 * * *

    I don't know what the path if from cox cable in Texas. That is what my in-laws use and they called me last night wondering why they couldn't access the site and download pictures. It worked after several tries but they said it was much slower than my old site (which was running on my workstation in my office in Canada).
    -- Mike

    smugmug nickname: mpmcleod
    http://www.michaelmcleod.com/
  • mpmcleodmpmcleod Registered Users Posts: 288 Major grins
    edited May 26, 2006
    mpmcleod wrote:
    I think it could have something to do with a load balancing router (the device(s) that determine which computer actually gets the connection), one of the machines is working fine and the other is offline (so it works for some people and not others). Or could be external to SM based on the path we each take.

    here is traceroute with the last 2 hops before SM.
    8 rc1sj-pos0-0.cl.shawcable.net (66.163.77.70) 26.678 ms 26.501 ms 26.910 ms
    9 rc2sj-ge2-0-0.cl.shawcable.net (66.163.67.10) 27.038 ms 26.648 ms 27.075 ms
    10 pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70) 27.692 ms 27.777 ms 27.304 ms
    11 * * *
    12 * * *
    13 * * *

    I don't know what the path if from cox cable in Texas. That is what my in-laws use and they called me last night wondering why they couldn't access the site and download pictures. It worked after several tries but they said it was much slower than my old site (which was running on my workstation in my office in Canada).
    Here is another path:
    | Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
    | 0 | | 205.234.111.185 | DTG316.visualware.com | * | | | | Defender Technologies Group, LLC DEFENDER-1 |
    | 1 | | 205.234.111.129 | r03-8.iad.defenderhosting.com | Washington, DC, USA | -05:00 | 0 | x | Defender Technologies Group, LLC DEFENDER-1 |
    | 2 | | 205.234.111.17 | r01.iad.defenderhosting.com | Washington, DC, USA | -05:00 | 0 | x-- | Defender Technologies Group, LLC DEFENDER-1 |
    | 3 | | 66.225.244.193 | unknown.iad.scnet.net | Washington, DC, USA | -05:00 | 0 | x | Server Central Network SCN-2 |
    | 4 | | 66.225.245.53 | unknown.sjc.scnet.net | ?Chicago, IL, USA | -06:00 | 74 | x- | Server Central Network SCN-2 |
    | 5 | | 206.223.117.70 | pri.r1-ge0-2-eq-sj.smugmug.com | ... | | 74 | x | Equinix, Inc. EQUINIX-ED-SJO |
    | 6 | | 63.81.134.23 | www.smugmug.com | ... | | 75 | x | GRASS VALLEY NET UU-63-81-134-D8 |
    -- Mike

    smugmug nickname: mpmcleod
    http://www.michaelmcleod.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 26, 2006
    Engineers are alerted - sorry for the troubles. Wireless will report in when he has an update.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • WirelessWireless Registered Users Posts: 162 Major grins
    edited May 26, 2006
    Sorry folks, we had an issue with a caching server which has been brought back in line. Despite my current tenure, there are a few nooks and crannies of SmugMug that I still haven't fully grasped from master onethumb. This issue is no longer one of them, so I can catch it a bit quicker in the future should it occur again.
    wireless.SmugMug.com
  • mpmcleodmpmcleod Registered Users Posts: 288 Major grins
    edited May 26, 2006
    Wireless wrote:
    Sorry folks, we had an issue with a caching server which has been brought back in line. Despite my current tenure, there are a few nooks and crannies of SmugMug that I still haven't fully grasped from master onethumb. This issue is no longer one of them, so I can catch it a bit quicker in the future should it occur again.

    Thanks for the update and the cause.

    Gotta love SM!
    -- Mike

    smugmug nickname: mpmcleod
    http://www.michaelmcleod.com/
  • mwgricemwgrice Registered Users Posts: 383 Major grins
    edited May 26, 2006
    BrianLowe wrote:
    Seem like it could be, I am in Los Angeles

    Tracing route to hera.smugmug.com [63.81.134.23]

    over a maximum of 30 hops:



    1 * * * Request timed out.

    2 * * * Request timed out.

    3 * * * Request timed out.

    4 * * * Request timed out.

    5 * * * Request timed out.

    6 * * * Request timed out.

    7 * * * Request timed out.

    8 * * * Request timed out.

    9 * * * Request timed out.

    10 * * * Request timed out.

    11 * * * Request timed out.

    12 * * * Request timed out.

    13 * * * Request timed out.

    14 * * * Request timed out.

    15 * * * Request timed out.

    16 * * * Request timed out.

    17 * * * Request timed out.

    18 * * * Request timed out.

    19 * * * Request timed out.

    20 * * * Request timed out.

    21 * * * Request timed out.

    22 * * * Request timed out.

    23 * * * Request timed out.

    24 * * * Request timed out.

    25 * * * Request timed out.

    26 * * * Request timed out.

    27 * * * Request timed out.

    28 * * * Request timed out.

    29 * * * Request timed out.

    30 * * * Request timed out.



    Trace complete.

    FYI, I think this basically says you have no Internet connectivity.:):

    Seriously, it looks like all the reply packets are getting blocked before they're getting to your machine. One good candidate is a firewall running on your machine, or on the first network device your connection goes through.

    I also would recommend running a traceroute from that location when SmugMug is working well for you. That way you know what it looks like when it is working.
  • graphicknightgraphicknight Registered Users Posts: 6 Beginner grinner
    edited May 26, 2006
    Wireless wrote:
    Sorry folks, we had an issue with a caching server which has been brought back in line. Despite my current tenure, there are a few nooks and crannies of SmugMug that I still haven't fully grasped from master onethumb. This issue is no longer one of them, so I can catch it a bit quicker in the future should it occur again.

    From Detroit...

    I'm still getting a lot of "Photo Not Available" (50%) on the search pages. I've cleared cache and restarted my browser (Firefox). Still seems a little sluggish too, though much better than a while ago.
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