Smugmug Slow - Rochester, NY/ New York, NY

sprynmrsprynmr Registered Users Posts: 17 Big grins
edited June 15, 2006 in SmugMug Support
Hello,

I've experienced extremely slow response times from smugmug in the past month'ish. I was hoping it was a temporary issue that would be resolved, but it still happens intermittently.

Now, for instance, it is taking between 10-15 second to load "next photo".

I have experienced this both in NYC and in ROchester, NY (Western NY.)

I chose smugmug for their customizable interface and their speed. Speed being a HUGE factor... otherwise I would've stayed with my own gallery system. I'm displaying pieces of my portfolio on there, and it really won't help me land a job if the guy stops looking after 2 photos because its taking too long.

I do enjoy smugmug very much other than these slow downs.

Thanks,
Robert

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 15, 2006
    sprynmr wrote:
    Hello,

    I've experienced extremely slow response times from smugmug in the past month'ish. I was hoping it was a temporary issue that would be resolved, but it still happens intermittently.

    Now, for instance, it is taking between 10-15 second to load "next photo".

    I have experienced this both in NYC and in ROchester, NY (Western NY.)

    I chose smugmug for their customizable interface and their speed. Speed being a HUGE factor... otherwise I would've stayed with my own gallery system. I'm displaying pieces of my portfolio on there, and it really won't help me land a job if the guy stops looking after 2 photos because its taking too long.

    I do enjoy smugmug very much other than these slow downs.

    Thanks,
    Robert
    Right now, this moment, 330pm Thursday, you're probably experience a bit of slowness while we recache everything after just updating the software.

    As to the prior month - well that could be a different story, and we'd like to help troubleshoot.

    Can you do a traceroute from you to www.smugmug.com and report the results here? Browser, connection type, and ISP name will all be helpful, too.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • sprynmrsprynmr Registered Users Posts: 17 Big grins
    edited June 15, 2006
    Andy wrote:
    Right now, this moment, 330pm Thursday, you're probably experience a bit of slowness while we recache everything after just updating the software.

    As to the prior month - well that could be a different story, and we'd like to help troubleshoot.

    Can you do a traceroute from you to www.smugmug.com and report the results here? Browser, connection type, and ISP name will all be helpful, too.

    Hey Andy,

    Thanks for the response. I can't say that the other times I've experienced the slowdown weren't around the same times in the past month or so, so maybe I've just caught the caching a couple times. When is that typically done?

    Anyway, I'm on a Mac... and I've tested both Safari and Firefox on it. It was really speedy last night, but dog slow right now.

    Here is my traceroute:
    traceroute www.smugmug.com 
traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
 1  192.168.0.1 (192.168.0.1)  0.745 ms  0.296 ms  0.261 ms
 2  10.109.48.1 (10.109.48.1)  8.062 ms  6.858 ms  7.501 ms
 3  fas2-1.rochnywbs-rtr01.nyroc.rr.com (24.93.2.33)  7.525 ms  6.704 ms  6.730 ms
 4  srp5-0.rochnymth-rtr04.nyroc.rr.com (24.93.3.167)  8.480 ms  8.017 ms  8.183 ms
 5  srp3-0.rochnymth-rtr02.nyroc.rr.com (24.93.3.178)  7.951 ms  6.499 ms  8.323 ms
 6  son0-0-3.albynywav-rtr03.nyroc.rr.com (24.92.224.178)  15.804 ms  15.384 ms  15.644 ms
 7  pop1-alb-p6-0.atdn.net (66.185.133.225)  16.355 ms pop1-alb-p7-0.atdn.net (66.185.133.229)  15.842 ms pop1-alb-p2-0.atdn.net (66.185.133.233)  37.057 ms
 8  bb1-alb-p0-0.atdn.net (66.185.148.96)  15.288 ms  16.035 ms  15.962 ms
 9  bb2-nye-p3-0.atdn.net (66.185.152.71)  19.023 ms  18.430 ms  19.663 ms
10  pop1-nye-p1-0.atdn.net (66.185.151.51)  204.632 ms  144.435 ms  19.884 ms
11  ve403.fr1.lga.llnw.atdn.net (66.185.139.154)  31.406 ms  19.658 ms  23.390 ms
12  tge1-6-1.ar1.lga.llnw.net (69.28.172.1)  23.667 ms  19.579 ms  18.949 ms
13  agg1-5-1-4xoc48.ar1.ord.llnw.net (69.28.172.81)  72.530 ms  70.469 ms  71.742 ms
14  tge1-4.fr3.ord.llnw.net (68.142.72.217)  65.356 ms  63.380 ms  65.453 ms
15  tge1-2.fr3.sjc.llnw.net (69.28.171.66)  96.990 ms  95.594 ms  95.914 ms
16  tge4-4.fr1.sjc.llnw.net (69.28.171.74)  95.822 ms  98.283 ms  95.397 ms
17  pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70)  94.646 ms  97.592 ms  97.349 ms
18  * * *
19  * * *
20  * * *
21  * * *

    Oh and I'm on roadrunner (TW) in Rochester. Was also on roadrunner (TW) in nyc.

    Thanks,
    Bob
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 15, 2006
    sprynmr wrote:
    Hey Andy,

    Thanks for the response. I can't say that the other times I've experienced the slowdown weren't around the same times in the past month or so, so maybe I've just caught the caching a couple times. When is that typically done?

    Anyway, I'm on a Mac... and I've tested both Safari and Firefox on it. It was really speedy last night, but dog slow right now.

    Here is my traceroute:
    traceroute www.smugmug.com 
traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
 1  192.168.0.1 (192.168.0.1)  0.745 ms  0.296 ms  0.261 ms
 2  10.109.48.1 (10.109.48.1)  8.062 ms  6.858 ms  7.501 ms
 3  fas2-1.rochnywbs-rtr01.nyroc.rr.com (24.93.2.33)  7.525 ms  6.704 ms  6.730 ms
 4  srp5-0.rochnymth-rtr04.nyroc.rr.com (24.93.3.167)  8.480 ms  8.017 ms  8.183 ms
 5  srp3-0.rochnymth-rtr02.nyroc.rr.com (24.93.3.178)  7.951 ms  6.499 ms  8.323 ms
 6  son0-0-3.albynywav-rtr03.nyroc.rr.com (24.92.224.178)  15.804 ms  15.384 ms  15.644 ms
 7  pop1-alb-p6-0.atdn.net (66.185.133.225)  16.355 ms pop1-alb-p7-0.atdn.net (66.185.133.229)  15.842 ms pop1-alb-p2-0.atdn.net (66.185.133.233)  37.057 ms
 8  bb1-alb-p0-0.atdn.net (66.185.148.96)  15.288 ms  16.035 ms  15.962 ms
 9  bb2-nye-p3-0.atdn.net (66.185.152.71)  19.023 ms  18.430 ms  19.663 ms
10  pop1-nye-p1-0.atdn.net (66.185.151.51)  204.632 ms  144.435 ms  19.884 ms
11  ve403.fr1.lga.llnw.atdn.net (66.185.139.154)  31.406 ms  19.658 ms  23.390 ms
12  tge1-6-1.ar1.lga.llnw.net (69.28.172.1)  23.667 ms  19.579 ms  18.949 ms
13  agg1-5-1-4xoc48.ar1.ord.llnw.net (69.28.172.81)  72.530 ms  70.469 ms  71.742 ms
14  tge1-4.fr3.ord.llnw.net (68.142.72.217)  65.356 ms  63.380 ms  65.453 ms
15  tge1-2.fr3.sjc.llnw.net (69.28.171.66)  96.990 ms  95.594 ms  95.914 ms
16  tge4-4.fr1.sjc.llnw.net (69.28.171.74)  95.822 ms  98.283 ms  95.397 ms
17  pri.r1-ge0-2-eq-sj.smugmug.com (206.223.117.70)  94.646 ms  97.592 ms  97.349 ms
18  * * *
19  * * *
20  * * *
21  * * *

    Oh and I'm on roadrunner (TW) in Rochester. Was also on roadrunner (TW) in nyc.

    Thanks,
    Bob
    Hi Bob,

    I'll ask Wireless to check into it. But yeah, right now, it's slow - we just updated the site, so it's caching things. Usually this is done during scheduled maintenance window (while you and I are sleeping - I'm in NY too)..
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • HallidayHalliday Registered Users Posts: 147 Major grins
    edited June 15, 2006
    I was wondering the asme thing too. SM is normally fast. Right now I was trying to pull up some galleries and I thought my modem was offline. I'll hang tight.
    www.lanceshuey.com

    I won't sell out even if the whole world think's I'm crazy.
  • sprynmrsprynmr Registered Users Posts: 17 Big grins
    edited June 15, 2006
    Andy wrote:
    Hi Bob,

    I'll ask Wireless to check into it. But yeah, right now, it's slow - we just updated the site, so it's caching things. Usually this is done during scheduled maintenance window (while you and I are sleeping - I'm in NY too)..

    Ok thanks.

    Sure I have no problem with SM being slow during a scheduled maintenance period. I just thought that was late tonight, not this afternoon. Sent a prospective employer a link to some of my work on there a little earlier. :uhoh :uhoh

    Oh well.

    Thanks for the prompt response,
    Bob
  • sprynmrsprynmr Registered Users Posts: 17 Big grins
    edited June 15, 2006
    Back up to speed now.

    Got me... but I'll take it.
  • HallidayHalliday Registered Users Posts: 147 Major grins
    edited June 15, 2006
    sprynmr wrote:
    Back up to speed now.

    Got me... but I'll take it.
    Yep. By the time I wrote my last post and went back to my photos it's all back up to speed for me too. Now the forum is a little slow.... :|
    www.lanceshuey.com

    I won't sell out even if the whole world think's I'm crazy.
  • simplykristisimplykristi Registered Users Posts: 47 Big grins
    edited June 15, 2006
    Slow Uploads
    Hi,
    I am working on uploading more photos to my SM site and it is slow at times. I'be had upload sessions timeout on me.

    Kristi
    Kristi
    My SM site: http://www.simplykristi.smugmug.com/
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