Internet Explorer Errors

Takeda

Is anybody else getting intermittent shutdown errors with Internet Explorer when accessing their Smugmug URL? I only get these errors with Smugmug.

jwashburn

What is the error? Take a screen shot and post the error. I get IE errors all the time, it kinda goes with the territory Adobe Acrobat causes all kinds of IE errors when you close pages, there are also many other plug in products that cause this problem. Let me know what the error is and we can go from there, my guess is its not SMUGMUG specific, but we wil get it figured out

Takeda

jwashburn wrote:

What is the error? Take a screen shot and post the error. I get IE errors all the time, it kinda goes with the territory Adobe Acrobat causes all kinds of IE errors when you close pages, there are also many other plug in products that cause this problem. Let me know what the error is and we can go from there, my guess is its not SMUGMUG specific, but we wil get it figured out

Hi,
Below is an Internet Explorer error I get intermittently only when I access my Smugmug URL:

Takeda

jwashburn wrote:

What is the error? Take a screen shot and post the error. I get IE errors all the time, it kinda goes with the territory Adobe Acrobat causes all kinds of IE errors when you close pages, there are also many other plug in products that cause this problem. Let me know what the error is and we can go from there, my guess is its not SMUGMUG specific, but we wil get it figured out

I'll try and get a screen image for the error...I have it in an e-mail I sent to Andy

here ya go:

xtina

Same here

Takeda wrote:

Is anybody else getting intermittent shutdown errors with Internet Explorer when accessing their Smugmug URL? I only get these errors with Smugmug.

I get the exact same shutdown errors only on SmugMug. I thought it was just my computer.

Tina

Andy

Bob, et. al.:

I've asked JT to look into this, and reply here. Thanks for your patience.

FWIW, I'm unable to reproduce the errors, in IE6, on your sites. I asked another person here to do it too, he couldn't reproduce.

Stay tuned...

jwashburn

Have you installed all the latest patches for Windows? I know its a hassle, but the dll file appears to be corrupt.

Look at this from Microsoft. They have a fix.

http://support.microsoft.com/?kbid=888092

{JT}

I have never seen this error. It could in fact be the mshtml.dll file OR one of the plugins you are running. There is a way to turn off plugins in IE temporarily - perhaps you can do that and try using the site to see if that fixes it. Look for Internet Add Ons in the Tools > Options menu.

Takeda

jwashburn wrote:

Have you installed all the latest patches for Windows? I know its a hassle, but the dll file appears to be corrupt.

Look at this from Microsoft. They have a fix.

http://support.microsoft.com/?kbid=888092

Thanks Joe, I did an update like you suggested, and so far IE has not crashed.

jwashburn

Thats good to hear. Its always a good idea to keep things patched up.

Andy

Takeda wrote:

Thanks Joe, I did an update like you suggested, and so far IE has not crashed.

Hi Bob,

And that's why, I couldn't reproduce, either. I'm on auto-updates for my Windows software.

Glad you are sorted!

Takeda

Andy wrote:

Hi Bob,

And that's why, I couldn't reproduce, either. I'm on auto-updates for my Windows software.

Glad you are sorted!

The IE crash problem is back........any suggestions now???? Thanks!!

jwashburn

Start by disabling your plugins like previously mentioned. Also is it the exact same error?

Takeda

jwashburn wrote:

Start by disabling your plugins like previously mentioned. Also is it the exact same error?

Yes, same DLL error.

jwashburn

Takeda wrote:

Yes, same DLL error.

What plugins do you have installed?

Tools>Manage Add Ons



Also what is the date on your dll file

dirtbikejunkie

I am receiving the same error as described above... I use ff, but several friends told me they've been having problems as of recent viewing my smugmug galleries so I tried IE and sure enough it crashed after viewing a few pages.

I haven't changed the customization or anything on my pages in a long time, so I suspect it's due to an IE or smugmug update???

anyway???