Unable to view pics in galleries!?

rich56k

Heres a new one (I think)...
Cust. contacts me saying cannot view any pics in my galleries..(:huh )
he's in phoenix using QWEST DSL, win xp, IE6, I ask as many specific q's as i can think of and am stumped at this point and am asking for suggestions /
assistance / anything(!) - he can see my thumbs on this page
http://rich56k.smugmug.com/motorcycles
but when he clicks on any, to enter gallery he only sees empty boxs:dunno
I've sent him direct links into my galleries still same result , then sent him links into my oldest lo-res galleries (thinking file size in newer gall. too big?)
and asked to give time to 'load' (even seeded my list of links with 2 links into Andy's site - see att.)same result except for 1 of Andy's (?!?)

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Original Message

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From: rich k. [mailto:rich56k@dragbike.com]
Sent: Tuesday, July 04, 2006 2:19 PM
To: "steve"@qwest
Subject: RE: photos

Steve,
Try these links, please....
1) http://rich56k.smugmug.com/gallery/707151/1/30859846
2) http://rich56k.smugmug.com/gallery/707151/9
3) http://www.moonriverphotography.com/gallery/634937
4) http://rich56k.smugmug.com/gallery/725311/2/31836398
5) http://rich56k.smugmug.com/gallery/725311
6) http://www.moonriverphotography.com/Now%20Showing

Give each link a chance to "load" may take a minute...
let me know
Thanks
Rich
His response:
Rich 1-5 will display web page just no pics. 6 will display pics for me.
Thanx for your help.Steve
So see att screen shot from my stat counter log....
Thanks in advance,
rich
http://rich56k.smugmug.com

Andy

Sounds like he's got some sort of firewall blocking us. I can see your site perfectly, all galleries, in IE6.

Why not have him contact our help desk, we'll get him sorted.

help@smugmug.com

rich56k

Andy wrote:

Sounds like he's got some sort of firewall blocking us. I can see your site perfectly, all galleries, in IE6.

Why not have him contact our help desk, we'll get him sorted.

help@smugmug.com

Andy,
Will do,
appreciate the quick response
Thanks,
rich

ivar

rich56k wrote:

Andy,
Will do,
appreciate the quick response
Thanks,
rich

Also, (i couldn't find it just now, but i will look again for it later) I believe an older version of the slideshow hack had a problem with a cookie or something, which could cause pages to show up empty. You don't have the newest version of the slideshow code, maybe update it see if that works.

Did you have your customer clear cookies?

bwg

ivar wrote:

Also, (i couldn't find it just now, but i will look again for it later) I believe an older version of the slideshow hack had a problem with a cookie or something, which could cause pages to show up empty. You don't have the newest version of the slideshow code, maybe update it see if that works.

Did you have your customer clear cookies?

good catch ivar! If it is the slideshow bug then the customer just needs to select a style from the style dropdown and the pages will display. the reason it works on that one link from andy's site is because that is a category page and doesnt read the cookie (which is what the slideshow bug b0rked).

the ultimate solution would be to upgrade your slideshow code and then have the customer clear his cookies.

rich56k

bigwebguy wrote:

good catch ivar! If it is the slideshow bug then the customer just needs to select a style from the style dropdown and the pages will display. the reason it works on that one link from andy's site is because that is a category page and doesnt read the cookie (which is what the slideshow bug b0rked).

the ultimate solution would be to upgrade your slideshow code and then have the customer clear his cookies.

Hi Lee / Andy / Ivar,
Have already sent cust to 'help@smugmug'(last eve), haven't heard back from him yet, although my 'stat log' indicates he spent more time clicking on my links earlier today....
that being said, although this is first incident of it's type for me, should i go ahead and update my SS code?
after looking at the latest SS version raises the question ... should it be as 'simple' as:
1) delete old javascript entirely, replace with the new.
2) alter my footer html from 'slideshowAlbumId="1240983"' to 'slideshowUrl="http://rich56k.smugmug.com/gallery/1240983"'
3) add in my 'height' & 'width' options- also in footer
4) my css (since i'm using SS controls) remains the same?

Lastly as a mac only ( )user , I don't have a clue, as to how to have him 'clear his cookies' any instructions would be appreciated(he's on a dell/win :cry xp/ie6)
Thanks,
rich
http://rich56k.smugmug.com
PS: some one from the Netherlands left a gallery comment "uber vet" for me the other day, does any body know what this means?

Andy

rich56k wrote:

Lastly as a mac only ( )user , I don't have a clue, as to how to have him 'clear his cookies' any instructions would be appreciated(he's on a dell/win

In IE6, Tools>Internet Options>Delete Cookies

Yes, you should update your slideshow code.

rich56k

Andy wrote:

In IE6, Tools>Internet Options>Delete Cookies

Yes, you should update your slideshow code.

Andy,


Thanks,
rich

("uber vet" anyone?)

(9:40 pm - update: SS updated and functioning fine on Safari anyway, only bit i missed initially was adding "slideControl = true;" in my footer and wallah!!)

bwg

rich56k wrote:

Andy,


Thanks,
rich

("uber vet" anyone?)

(9:40 pm - update: SS updated and functioning fine on Safari anyway, only bit i missed initially was adding "slideControl = true;" in my footer and wallah!!)

so your cust is good to go now?

rich56k

bigwebguy wrote:

so your cust is good to go now?

Hi Lee,
Actually I haven't heard back since I updated the SS per instructions,(9pm thurs), hopefully will hear from him later today....
I did drop him another email with brief exp. and inst. to delete his cookies
and try my site again...
all your suggestions sure seemed logical given I still had like the second version still running (from right after you fixed the safari bug!)
Thanks for the suggestions, and the Slide show itself!!
Will drop in with word either way soon as I hear...
rich

photostudies

Why cannot I not view...
I was wondering why I am unable to view the image I am trying to submit to the Photo Challenge. I have tried several times, but all I see is the famous little square with an "x" in it.

I guess it's obvious that this is my first attempt...

Can anyone help me with this?

Thanks...

Andy

photostudies wrote:

I was wondering why I am unable to view the image I am trying to submit to the Photo Challenge. I have tried several times, but all I see is the famous little square with an "x" in it.

I guess it's obvious that this is my first attempt...

Can anyone help me with this?

Thanks...

Yes, you probably have external links turned to OFF in your gallery settings. Gallery Tools>customize gallery>external links = yes

If that doesn't do it, post a link to the gallery and we'll sort you out

welcome to dgrin!

photostudies

Andy wrote:

Yes, you probably have external links turned to OFF in your gallery settings. Gallery Tools>customize gallery>external links = yes

If that doesn't do it, post a link to the gallery and we'll sort you out

welcome to dgrin!

Thanks for the Fine Welcome and Quick Response!
Please pass on my gratitude to Josh and Dustin in customer service, who assisted me for two hours yesterday, as we tried to set about opening my new dgrin account.
I just tried your suggestion to no avail.
I have worked through both AOL and IE, and all I get is the small box with the little "x" in it...
I have used Option 2 in the "how to post" thread...And I have made certain that my computer accepts appropriate cookies.
The link to my gallery is:
http://scott-mackenzie.smugmug.com/gallery/1214378

Again, I very much appreicate your assistance on this.
All of this down-time has allowed me to look around in Dgrin, and I am extremely impressed with the members as well as the administration.
Thanks!

Andy

photostudies wrote:

Thanks for the Fine Welcome and Quick Response!
Please pass on my gratitude to Josh and Dustin in customer service, who assisted me for two hours yesterday, as we tried to set about opening my new dgrin account.
I just tried your suggestion to no avail.
I have worked through both AOL and IE, and all I get is the small box with the little "x" in it...
I have used Option 2 in the "how to post" thread...And I have made certain that my computer accepts appropriate cookies.
The link to my gallery is:
http://scott-mackenzie.smugmug.com/gallery/1214378

Again, I very much appreicate your assistance on this.
All of this down-time has allowed me to look around in Dgrin, and I am extremely impressed with the members as well as the administration.
Thanks!

Here's how you post a link:

[*img]http://scott-mackenzie.smugmug.com/photos/56801650-M.jpg[*/img]

(ignore the asterisks, ok?)

Can you see this lovely photo here?

photostudies

Andy wrote:

Here's how you post a link:

[*img]http://scott-mackenzie.smugmug.com/photos/56801650-M.jpg[*/img]

(ignore the asterisks, ok?)

Can you see this lovely photo here?

Ho HO!:D
I DO see this photo here!
With your post, I realized that I was actually putting the Entire Address in the Option 2 window, which ultimately told dgrin that the address was
http//http//...

And THIS was why I was getting the infamous small white box with the little "x" in it!

The mystery is solved, I've lost 10 lbs, and I didn't have to mow the lawn in the sun!

Thank YEW, Andy, and again, Kudos to Josh, John, and Dustin!
ADHD isn't all bad, when you consider how much bad stuff we miss.

CHEERS!