CNAME Question

scgbrown

Hello,

I signed up for a Power account on SmugMug.com, and am having problems with a CNAME setup (DNS record) for my domain (sixbrowns.com). I own the domain and my DNS host is www.dotster.com. They have setup a CNAME record for me so that anyone who visits http://sixbrowns.com or http://www.sixbrowns.com will get forwarded to http://sixbrowns.smugmug.com.

However, whenever someone goes to http://sixbrowns.com or http://www.sixbrowns.com, they get routed to the main SmugMug homepage (http://www.smugmug.com).

Do I have to have a Pro account for the routing to work properly? If not, any suggestions on what may be the problem? From the www.doster.com side, things appear to be setup correctly.

BACKGROUND
==========
I used to have a personal website (which included a message board and photo gallery system) and have recently made the decision to no longer administer the webiste. However, I needed to move my photo gallery to another service and decided upon SmugMug, after speaking with a few photography friends of mine. I would really like for friends and family who are used to visiting my domain to get routed to my SmugMug galleries.

Thanks in advance for your guidance.

Regards,
Scott

Andy

scgbrown wrote:

Hello,

I signed up for a Power account on SmugMug.com, and am having problems with a CNAME setup (DNS record) for my domain (sixbrowns.com). I own the domain and my DNS host is www.dotster.com. They have setup a CNAME record for me so that anyone who visits http://sixbrowns.com or http://www.sixbrowns.com will get forwarded to http://sixbrowns.smugmug.com.

However, whenever someone goes to http://sixbrowns.com or http://www.sixbrowns.com, they get routed to the main SmugMug homepage (http://www.smugmug.com).

Do I have to have a Pro account for the routing to work properly? If not, any suggestions on what may be the problem? From the www.doster.com side, things appear to be setup correctly.

BACKGROUND
==========
I used to have a personal website (which included a message board and photo gallery system) and have recently made the decision to no longer administer the webiste. However, I needed to move my photo gallery to another service and decided upon SmugMug, after speaking with a few photography friends of mine. I would really like for friends and family who are used to visiting my domain to get routed to my SmugMug galleries.

Thanks in advance for your guidance.

Regards,
Scott

Hi Scott,

Welcome to Dgrin Custom Hostnames via CNAME are indeed a Pro Account feature: http://www.smugmug.com/help/professional-accounts

I hope this helps clarify things.