Ok, I got a sale, I think ...

Dna

Ok, in my control panel the pro sales has figures in the sales to date, earnings etc, but when I click on sales details the status is Not Paid.
Am I right in assuming that the client has put these photos in the cart but not gone through the checkout etc ?

In which case, why is it showing up as earnings ? If they haven't paid then noone has the money yet so it hasn't been earnt ...

Also another thing, there is no indication of the currency or the size of the photos in the cart. Is it possible to add this ?

Dna

jwashburn

Dna wrote:

Ok, in my control panel the pro sales has figures in the sales to date, earnings etc, but when I click on sales details the status is Not Paid.
Am I right in assuming that the client has put these photos in the cart but not gone through the checkout etc ?

In which case, why is it showing up as earnings ? If they haven't paid then noone has the money yet so it hasn't been earnt ...

Also another thing, there is no indication of the currency or the size of the photos in the cart. Is it possible to add this ?

Dna

I think this means that SMUGMUG has not paid YOU.

Andy

Dna wrote:

Ok, in my control panel the pro sales has figures in the sales to date, earnings etc, but when I click on sales details the status is Not Paid.
Am I right in assuming that the client has put these photos in the cart but not gone through the checkout etc ?

In which case, why is it showing up as earnings ? If they haven't paid then noone has the money yet so it hasn't been earnt ...

Also another thing, there is no indication of the currency or the size of the photos in the cart. Is it possible to add this ?

Dna

Can I have your website, I'll look and answer all.

Oh and "not paid" means WE have not paid YOU.

Dna

Andy wrote:

Can I have your website, I'll look and answer all.
Oh and "not paid" means WE have not paid YOU.

lsv.smugmug.com
ok. so it means the sale went through ?

Dna

Andy

Dna wrote:

Also another thing, there is no indication of the currency or the size of the photos in the cart. Is it possible to add this ?

Dna

Click on the order number - it will take you to a details screen you'll see the sizes ordered, and also that the currency is $.

I hope this helps!

Dna

Andy wrote:

Click on the order number - it will take you to a details screen you'll see the sizes ordered, and also that the currency is $.
I hope this helps!

Thanks Andy.
I did click on the details screen, that how I knew the status of Not Paid.

What I'm talking about is the cart screen that the customer sees.


There is no indication of size or currency. Yes, it says 4x6, but is it miles or millimetres ? Yes, it has the $ sign, but there is no indication of USD, AUS or CAD ...

Dna

Andy

Dna wrote:

Thanks Andy.
I did click on the details screen, that how I knew the status of Not Paid.

What I'm talking about is the cart screen that the customer sees.


There is no indication of size or currency. Yes, it says 4x6, but is it miles or millimetres ? Yes, it has the $ sign, but there is no indication of USD, AUS or CAD ...

Dna

Hi Dna,

All of our sales are in USD. And the size is listed in the cart, as well as on your reporting. Are you still not seeing it - if so, holler and I'll come back

ivar

Dna wrote:

lsv.smugmug.com
ok. so it means the sale went through ?

Dna

Nice site

dragon300zx

Andy wrote:

Hi Dna,

All of our sales are in USD. And the size is listed in the cart, as well as on your reporting. Are you still not seeing it - if so, holler and I'll come back

Andy I think DNA's point is that being a world wide company, not all of the customers are from america. And although any who are used to dealing with us dense american's know that we don't spell things out or use world standards, some may not know that. 4X6 to us means 4"X6" but to the world is it 4mmX6MM 4cmX6cm 4mX6m and although the $sign is typically understand as USD it is not always taken that way either. Seems to me smugmug is coming to a point where with more and more overseas clients some of these "International User Friendly website" concerns may need to be looked at.

However I just noticed it does state USD right at the total soooo that part is taken care of and it's a matter of us users need new contacts or eyeglasses (don't worry my appointment is this weekend).

rainforest1155

dragon300zx wrote:

Andy I think DNA's point is that being a world wide company, not all of the customers are from america. And although any who are used to dealing with us dense american's know that we don't spell things out or use world standards, some may not know that. 4X6 to us means 4"X6" but to the world is it 4mmX6MM 4cmX6cm 4mX6m and although the $sign is typically understand as USD it is not always taken that way either. Seems to me smugmug is coming to a point where with more and more overseas clients some of these "International User Friendly website" concerns may need to be looked at.

Very good point with the 4 X 6! You should at least indicate that all sizes are in inch - part of the non-metric system which isn't used outside of the US with a handfull of exceptions maybe (see graphic in the article about the metric system from wikipedia).

Sebastian

dogwood

on the other hand
I often see European references to A3 and A4 when it comes to photo size.

Anyway, my point is that it doesn't seem like there's any international standard to photo sizes.

dragon300zx

dogwood wrote:

I often see European references to A3 and A4 when it comes to photo size.

Anyway, my point is that it doesn't seem like there's any international standard to photo sizes.

Exactly why specifying is a good idea. I see the A# refferences every day, and always end up looking them up, but it's still one of those things to think about. It just pops into my head right away as I have had it drilled in in alot of web design usability/marketing classes.

Dna

Thanks for all the replies. I missed the USD next to the total so that is good and bad. Good that USD are mentioned, bad that I missed it. I didn't do a complete order, just looked at the size and price next to it, so that is probably why I missed it.

With the size, I was saying the wrong thing. Yes, the size is there and I automatically assumed it was 4"x6" because that is what we generally use. But the units are not, without units they are just numbers and could mean anything.
I did have a customer ask me if we did prints bigger than 20x30 because that was only A4 size ... She was assuming it to be centimetres.

Personally I think the line in the drop down menu should be something like

4"x6"(10cmx15cm) Gloss - US$3.00

or even better would be the option to use the currency of your own choice.

Thanks again for your time.

Dna

Andy

Dna wrote:

Thanks for all the replies. I missed the USD next to the total so that is good and bad. Good that USD are mentioned, bad that I missed it. I didn't do a complete order, just looked at the size and price next to it, so that is probably why I missed it.

With the size, I was saying the wrong thing. Yes, the size is there and I automatically assumed it was 4"x6" because that is what we generally use. But the units are not, without units they are just numbers and could mean anything.
I did have a customer ask me if we did prints bigger than 20x30 because that was only A4 size ... She was assuming it to be centimetres.

Personally I think the line in the drop down menu should be something like

4"x6"(10cmx15cm) Gloss - US$3.00

or even better would be the option to use the currency of your own choice.

Thanks again for your time.

Dna

Thank you - cart dropdowns etc are on JT's todo list, sometime, in the future!

Dna

Andy wrote:

Thank you - cart dropdowns etc are on JT's todo list, sometime, in the future!

Cool. Following on from all of this, is there a way to add a note to the cart to tell the customer that the sizes are inches and the currency US$ ? Just as a temporary fix until things are changed ?

Dna

Andy

Dna wrote:

Cool. Following on from all of this, is there a way to add a note to the cart to tell the customer that the sizes are inches and the currency US$ ? Just as a temporary fix until things are changed ?

Dna

No, but you can follow some of the great examples given in my pro tips thread, sticky in the MYOB forum.

I Simonius

dragon300zx wrote:

4X6 to us means 4"X6" but to the world is it 4mmX6MM 4cmX6cm 4mX6m

It means inches to the UK as well of course ;-)