Images linked from SmugMug sometimes don't appear

FrankC

Hi,

I'm not sure if this is a problem with SmugMug, or with the other site, but when I post image links, sometimes they are visible and sometimes not.

Some people never have problems viewing them, and others do intermittently. I wondered if there was some type of interaction or specific situations where you know this would occur. They claim that this problem only happens with some photo hosting sites and never with others.

The actual post discussing this, which contains examples is here.

Any suggestions ?

Thanks,

Frank

Andy

FrankC wrote:

Hi,

I'm not sure if this is a problem with SmugMug, or with the other site, but when I post image links, sometimes they are visible and sometimes not.

Some people never have problems viewing them, and others do intermittently. I wondered if there was some type of interaction or specific situations where you know this would occur. They claim that this problem only happens with some photo hosting sites and never with others.

The actual post discussing this, which contains examples is here.

Any suggestions ?

Thanks,

Frank

Hi Frank,

The problem is most certainly that you do not have "external links" enabled in your customize gallery settings. Check, set that to "yes" and then you're posts will appear

Welcome to Dgrin!

bwg

FrankC wrote:

Hi,

I'm not sure if this is a problem with SmugMug, or with the other site, but when I post image links, sometimes they are visible and sometimes not.

Some people never have problems viewing them, and others do intermittently. I wondered if there was some type of interaction or specific situations where you know this would occur. They claim that this problem only happens with some photo hosting sites and never with others.

The actual post discussing this, which contains examples is here.

Any suggestions ?

Thanks,

Frank

make sure you are allowing external links for your galleries. it's in the gallery customization screen.

http://www.smugmug.com/help/picture-storage

FrankC

bigwebguy wrote:

make sure you are allowing external links for your galleries. it's in the gallery customization screen.

http://www.smugmug.com/help/picture-storage

Thanks for the fast responses.

Very interesting result - that was the problem. The images now display correctly. However, some people could see the pictures anyway, before I made this change. So how do you explain that ?

Frank.

bwg

FrankC wrote:

Thanks for the fast responses.

Very interesting result - that was the problem. The images now display correctly. However, some people could see the pictures anyway, before I made this change. So how do you explain that ?

Frank.

were they in different galleries? maybe one of your galleries had externals off and another had externals on?

FrankC

bigwebguy wrote:

were they in different galleries? maybe one of your galleries had externals off and another had externals on?

No - I started a special gallery for linked images.

DavidTO

FrankC wrote:

No - I started a special gallery for linked images.

Who were the people? IOW, you would be able to see the image in the link but only because it's already in your cache from your own site, so the forum will serve the image up for you from your cache.

So if a person viewed your image in your gallery first, then went to the forum wiht the external link they would be able to see it too, again, from their cache. But if they were to clear their cache and you had still not enabled external links, they would no longer be able to see your image.

Make sense?

FrankC

Yes - sort of makes sense. It's possible some of them might have dug out the link and gone directly to the gallery on SmugMug.
That might explain the symptoms.

Similarly, posting the image link directly into the browser would populate the cache.

Anyway - it seems to work fine now.

Thanks,

F.