Error with IE when buying digital downloads

zerobuttons

I get this error when trying the new digital download:

http://www.initio.dk/smugmug_error.bmp

I use IE6 on MS Windows XP Pro 2002 SP1

Best regards,
David List

Andy

zerobuttons wrote:

I get this error when trying the new digital download:

http://www.initio.dk/smugmug_error.bmp

I use IE6 on MS Windows XP Pro 2002 SP1

Best regards,
David List

I'll ask JT when he's online. Is there a reason you don't use SP2?

zerobuttons

Andy wrote:

I'll ask JT when he's online. Is there a reason you don't use SP2?

Yes. I run programs that have problems with SP2.

Thanks for answering. BTW, I noted that both sides of that page - both invoice address and delivery address are shown when using Mozilla. I believe the intention was that the delivery address should not be shown when choosing "Digital Download". JT should be able to answer that.

Best regards,
David List

bwg

zerobuttons wrote:

Yes. I run programs that have problems with SP2.

not to go OT, but you wont be able to run IE7 on SP1. just so you know.

brandofamily

Andy wrote:

I'll ask JT when he's online. Is there a reason you don't use SP2?

Andy I still run SP1. But I know I need to upgrade. Did you upgrade to SP2 or did it come installed on your PC? Any issues if you upgraded?

{JT}

Appears to be looking for a form value that is not there. I can take a look.

Just tested a digital download only cart in Moz - I don't see the shipping address?

zerobuttons wrote:

I get this error when trying the new digital download:

http://www.initio.dk/smugmug_error.bmp

I use IE6 on MS Windows XP Pro 2002 SP1

Best regards,
David List

{JT}

I also noticed that you are running Norton Internet Security - just a warning though. I have seen LOTS of issues when running that with IE. Blocked images, forms that won't submit, etc. I doubt that it what the problem is here, but just a warning.

zerobuttons wrote:

I get this error when trying the new digital download:

http://www.initio.dk/smugmug_error.bmp

I use IE6 on MS Windows XP Pro 2002 SP1

Best regards,
David List

Mike Lane

brandofamily wrote:

Andy I still run SP1. But I know I need to upgrade. Did you upgrade to SP2 or did it come installed on your PC? Any issues if you upgraded?

You really should upgrade. There are lots of vulnerabilities in sp1. I upgraded one of my computers and it went just fine.

zerobuttons

{JT} wrote:

Just tested a digital download only cart in Moz - I don't see the shipping address?

Must have been imagining that - I don´t either now.

Best regards,
David List

zerobuttons

{JT} wrote:

I also noticed that you are running Norton Internet Security - just a warning though. I have seen LOTS of issues when running that with IE. Blocked images, forms that won't submit, etc. I doubt that it what the problem is here, but just a warning.

Thanks for the heed - I haven´t experienced any sort of problems in that area, though (yet).

Best regards,
David List

JBurt

brandofamily wrote:

Andy I still run SP1. But I know I need to upgrade. Did you upgrade to SP2 or did it come installed on your PC? Any issues if you upgraded?

You need to make sure all your drivers and programs have the latest updates before you install SP2. Then there shouldn't be a problem. (those sound like famous last words )

Enough time has past since the initial launch of SP2 that all the drivers and most programs should be updated. If you have a program that won't run on SP2 you could always run a dual boot situation.

zerobuttons

{JT} wrote:

I also noticed that you are running Norton Internet Security - just a warning though. I have seen LOTS of issues when running that with IE. Blocked images, forms that won't submit, etc. I doubt that it what the problem is here, but just a warning.

Just tested with IE6 again. I still get the same error.....

Best regards,
David List

Andy

zerobuttons wrote:

Just tested with IE6 again. I still get the same error.....

Best regards,
David List

OK - it's not a dig download problem it's something else though wrt to how your IE6 and PC are setup. Something is blocking SmugMug, or the javascript and we'll help. I will ask JT to reply later. Thanks.

{JT}

I guess I should clarify - is this error preventing you from buying something or checking out? Or is it just popping up telling you something does not work?

zerobuttons

{JT} wrote:

I guess I should clarify - is this error preventing you from buying something or checking out?

Apparently not...

Best regards,
David List