Problem uploading/screen goes blank and locks up

alixmiles

When I use "Send to Smugmug" I have no problems at all.

But when I try to send by clicking "Add Photos" on my site...My screen goes dark and locks up. The computer stays running but I am unable to get anything back.
The only thing I can do at that point is to reboot my computer by holding the power button in until it shuts down.

I am running a newer computer Dell XPS 600 with dual core processors and dual graphics.
I am running a 30 inch Dell monitor.

Any ideas?

alixmiles@mchsi.com

www.lawsonimages.com

devbobo

Hi Alix,

Sounds to me like you may be having some sort of java issue.

Can you confirm which uploader you choice ? Universal Drag & Drop ?
Does your whole computer lock up or just the browser you are using ?
What browser are you using ?

Cheers,

David

alixmiles

Using IE and I thought it might be a Java issue also...cause it never happened when I used the other upoader...but I cant get to that anymore because it locks up.

Not exactly sure what happens other than the screen going blank and I cant get it back. Comp is still running...cause one time i pushed buttons until I actually had music playing....still couldnt get the screen to come back.

I am here and standing by for your replies.

Thanks for the help.

Barry

devbobo

Barry,

Try logging out of SM, that should clear your cookie along with the default choice of uploader. See how you go then.

Cheers,

David

alixmiles

that did not work. I tried it and it locked up. I tried using mozilla and had no problems.

Andy

alixmiles wrote:

that did not work. I tried it and it locked up. I tried using mozilla and had no problems.

And you were using IE6 when you had problems?

devbobo

Andy wrote:

And you were using IE6 when you had problems?

alixmiles

Andy wrote:

And you were using IE6 when you had problems?

Yes