Delete Photo failure?

redcrownredcrown Registered Users Posts: 60 Big grins
edited August 17, 2006 in SmugMug Support
A little help please.

I'm trying to delete a photo from a gallery, and it won't go away. I log in, display the photo, chose "delete photo" from the "photo tools" menu, then confirm delete yes.

I get a blank black smugmug page. When I navigate back to the gallery, the photo is still there. Have cleared cache. Have repeated three times. Photo still there.

Is there a trick?
Kelly Chamberlain
http://www.kellyphoto.smugmug.com/

Comments

  • mikeshotsmikeshots Registered Users Posts: 44 Big grins
    edited August 17, 2006
    I had the same thing happen to me last night. Followed the same steps you did and they just wouldn't go away. I can't wait to see what the solution is!:):
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 17, 2006
    It's b0rken, temporarily. We'll fix it, as soon as possible. In the meantime, use Delete Photos (Bulk) and only select the photo you want.

    Sorry for the trouble.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited August 17, 2006
    FYI only
    I have one that's been processing for five hours, so uploaded again. New one
    is there but can't delete old one, also get blank screen. "In process" photos
    do not show under "bulk delete".
    Guess I'll just wait for fix.
    Al
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 17, 2006
    Should be all fixed.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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