Just made my first order, couple of questions.

Stustaff

Ok ordered my first lot of prints on tuesday and got m e-mail saying order proccessed, when I click on the link in there to view my order at the top it says-

Current Status: Processing & Printing.

Will that change to "Printed" then "dispatched" etc?

What is the typical timescales around that process? had a look and cant find them?

Also I am in the UK so obviously delivery will take longer! but any ideas roughly how long? anyone in the UK have any idea/examples?

And also who will actually be delivering the ptints to me? courier company? royal mail?

Thanks

AnneMcBean

Here's the scoop
Hi

Stustaff wrote:

Ok ordered my first lot of prints on tuesday and got m e-mail saying order proccessed, when I click on the link in there to view my order at the top it says-

Current Status: Processing & Printing.

Will that change to "Printed" then "dispatched" etc?

The status will go from "processing and printing" to "shipped".

Stustaff wrote:

What is the typical timescales around that process? had a look and cant find them?

Print orders typically ship in 1-3 business days. Photo gifts and the largest print sizes can take a few additional days.

We give you this on the shipping page while you place your order, but perhaps we should also have it on the order status page you were looking at.

Stustaff wrote:

Also I am in the UK so obviously delivery will take longer! but any ideas roughly how long? anyone in the UK have any idea/examples?

Can't help you here, sorry. Anybody else want to jump in?

Stustaff wrote:

And also who will actually be delivering the ptints to me? courier company? royal mail?

We ship things "Airmail" or "Global", depending on what shipping option you choose. All international orders are fulfilled through USPS or FedEx.

I hope that helps!

-Anne

Stustaff

thanks Anne

Stustaff

Just checked and still showing Current Status: Processing & Printing.
it will be a week tomorrow since i ordered is that normal?

I have ordered mostly small prints and a couple of larger ones at 11 x 14 and one 20 x 30.

Andy

Stustaff wrote:

Just checked and still showing Current Status: Processing & Printing.
it will be a week tomorrow since i ordered is that normal?

I have ordered mostly small prints and a couple of larger ones at 11 x 14 and one 20 x 30.

Stby, Stuart.

Stustaff

Ok will do.

Your pictur still freaks me out with its creepy eyes! No offence:)

Andy

Stustaff wrote:

Ok will do.

Your pictur still freaks me out with its creepy eyes! No offence:)

Stuart, it's rare but something happened on the way to EZPrints with your horse image, the 4x6. It didn't transmit fully. We've resubmittted it, and the horse, along with the rest of the order, will go out today. I've credited you in full for the shipping charges on this order.

Stustaff

Hey faults happen(fortunately not that many in my experience), its how they are dealt with that matters and you guys always seem to deal promptly and in the right way.

Thanks

Stustaff

Received today really good! quick delivery and very nice quality cheers Andy