8/29/06 Stats offline: Maintenance issue

WirelessWireless Registered Users Posts: 162 Major grins
edited August 30, 2006 in SmugMug Support
Hi everyone,

Sorry for the further inconvenience, however we encountered a problem with our stats server during the last night/morning's maintenance. We understand this is an important feature for you, and will work hard to bring them back ASAP. Onethumb or I will update this thread with further updates as we have them.

Again, our apologies!
wireless.SmugMug.com

Comments

  • 3rad3rad Registered Users Posts: 3 Beginner grinner
    edited August 29, 2006
    Stats Missing!!! The
    Hello

    where are my Statsne_nau.gif none more there , all are awaygerg.gif


    greetings Peter
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited August 29, 2006
    3rad wrote:
    Hello

    where are my Statsne_nau.gif none more there , all are awaygerg.gif


    greetings Peter
    Hi Peter, and welcome to dgrin wave.gif

    There has been some major maintenance last night, and as a result, the stats are offline for a bit, but will be back soon. Keep tuned to this thread for more information!
    Ivar
    www.ivarborst.nl & smugmug
  • photocatphotocat Registered Users Posts: 1,334 Major grins
    edited August 29, 2006
    My hits are gone... aggrrr
    I hope it is temporary... and to do with the big move.
    Does anybody else have this experience?
    I am talking hits for august 2006
    http://photocatseyes.net
    http://www.zazzle.com/photocatseyes
  • PamelaPamela Registered Users Posts: 453 Major grins
    edited August 29, 2006
    Mine are down too.eek7.gif
    Thankyou

    Pamela

    www.exposedimages.net
  • photocatphotocat Registered Users Posts: 1,334 Major grins
    edited August 29, 2006
    No biggie. I got word from customer support that it is a hiccup due to the move. It should all be back over the next couple of hours/days.

    WOOHOOOO
    Thanks smugmug!
    http://photocatseyes.net
    http://www.zazzle.com/photocatseyes
  • kagrusokagruso Registered Users Posts: 8 Beginner grinner
    edited August 29, 2006
    Statistics?
    I don't know if it's just me or not, or even if this has been posted elsewhere and I'm not seeing it, but my statistics are down again. I saw that there was a maintainance event last night, which didn't bother me, but when I logged on this morning, I went into my control panel and even though there are a few days left in August and before yesterday I had well over 10,000 view on pictures, it now says that I have 0 photos viewed, and when I go and look the details, it shows that no photos have been viewed, even though I have viewed many of them today myself...

    Is there something going on that I don't know about? (which wouldn't be surprising, I'm often out of the loop! ne_nau.gif )

    Thanks!

    Edit - oops, sorry, didn't see this! Thanks!
  • onethumbonethumb Administrators Posts: 1,269 Major grins
    edited August 29, 2006
    Wireless wrote:
    Hi everyone,

    Sorry for the further inconvenience, however we encountered a problem with our stats server during the last night/morning's maintenance. We understand this is an important feature for you, and will work hard to bring them back ASAP. Onethumb or I will update this thread with further updates as we have them.

    Again, our apologies!

    Got some sleep and stats are back. :)

    So sorry that we couldn't provide stats for a few hours. We'll keep a close eye on it to make sure there aren't any more hiccups (and if there are, that they're short-lived).

    Thanks for your patience.

    Don
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 29, 2006
    My stats are still missing for huntsvillecarscene.smugmug.com :cry
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited August 29, 2006
    Scatch that! All is well! :):
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • kagrusokagruso Registered Users Posts: 8 Beginner grinner
    edited August 29, 2006
    onethumb wrote:
    Got some sleep and stats are back. :)

    So sorry that we couldn't provide stats for a few hours. We'll keep a close eye on it to make sure there aren't any more hiccups (and if there are, that they're short-lived).

    Thanks for your patience.

    Don

    Thanks for everything!
  • jwwjww Registered Users Posts: 449 Major grins
    edited August 30, 2006
    onethumb wrote:
    Got some sleep and stats are back. :)

    So sorry that we couldn't provide stats for a few hours. We'll keep a close eye on it to make sure there aren't any more hiccups (and if there are, that they're short-lived).

    Thanks for your patience.

    Don

    clap.gif Wooo Hooo!!! Awesome!

    Thanks Don! I was concerned as I was close to breaking 50,000 hits again this month. thumb.gif

    ( and yes, I use statcounter as well )

    jww - www.jwwwebdesign.smugmug.com
    jww - www.jwwPhotos.com - www.jwwWebDesign.smugmug.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 30, 2006
    Before anyone else dings SM on the stats I wanted to mention that Google Analytics was hicupping earlier. Statcounter is working but for some reason Google Analytics was showing zeros for my galleries. All servers have problems, even the biggest.

    good work SM team. clap.gif
    SmugMug Support Hero
    http://help.smugmug.com
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