Find a SmugMuger to thank him/her

Antonio Correia

One thing that irritates me here, is this:

Someone comment a photo of mines.
For politness I want to thank or anwser the comment.

To do so I need to find the SmugMuger.

How ? I go to Digital Grin and loose ten minutes (exageration) looking for the person.

Sometimes, or often, there are many Susans or similar and then I have to go throught all the Susan ... What a drag ! ...:scratch

Just to send a private message.

Don't you feel this is not good ?

Andy

Hi Antonio

I think we discussed this already?
http://www.dgrin.com/showthread.php?t=37435

Antonio Correia

yes. We have.
It happened again again and again.
This time I was ungry.
Not any more.
But I don't like this !

Andy

Antonio Correia wrote:

But I don't like this !

I am sorry. If the commenter leaves no link to their site, or their email address, we can't help you. I wish there was a way, Antonio.

Sorry.

Antonio Correia

I keep my position:
There should be an easy way to contact the person who lives a comment on the photo !!
Why not ?
This question reminds me the problem with the password protected galleries
Remember ?

Andy

Antonio Correia wrote:

I keep my position:
There should be an easy way to contact the person who lives a comment on the photo !!
Why not ?

Antonio, please.

If the commenter leaves no contact info or website, we have no way to give you the information. I am very sorry about this, but there's nothing we can do about it

Antonio Correia

Andy wrote:

I am sorry. If the commenter leaves no link to their site, or their email address, we can't help you. I wish there was a way, Antonio.

Sorry.

Andy:
Do you think that I'm alone wishing this ?

Try to ask the others in a poll: Your assignment !

It would be very democratic !

Mike Lane

IMHO, if I leave a comment on someone's site and I want a reply, I'll make sure my email address is on there. If I'm planning on checking back where I left the comment to see if there is a reply, I won't bother with it. If I don't want a reply but the site forces me to leave an email address, I just won't leave a comment.

Why can't you respond right there in your comments? Maybe in your response you can ask for the person's email address or ask them to email you or whatever.

Andy

Antonio Correia wrote:

Andy:
Do you think that I'm alone wishing this ?

Try to ask the others in a poll: Your assignment !

It would be very democratic !

Antonio, it's not going to happen, sorry, we've covered this before. We already have a way for commenters to leave their name and info if they wish. We're not going to require it, sorry!

Antonio Correia

Andy wrote:

Antonio, please.

If the commenter leaves no contact info or website, we have no way to give you the information. I am very sorry about this, but there's nothing we can do about it

Sorry Andy.
But I can not believe you ... I just can't ! :

:

ian408

Antonio Correia wrote:

Andy:
Do you think that I'm alone wishing this ?

Try to ask the others in a poll: Your assignment !

It would be very democratic !

What Andy is saying is that he has nothing to give you.

Antonio Correia

Mike Lane wrote:

IMHO, if I leave a comment on someone's site and I want a reply, I'll make sure my email address is on there. If I'm planning on checking back where I left the comment to see if there is a reply, I won't bother with it. If I don't want a reply but the site forces me to leave an email address, I just won't leave a comment.

Why can't you respond right there in your comments? Maybe in your response you can ask for the person's email address or ask them to email you or whatever.

Look at this example:

The person y: Susan (saurora) leave the connection on the site.
What to do to thank her ?
Go to http://www.dgrin.com/memberlist.php?do=getall&page=29&order=asc&sort=username&ltr=S
and look lije a mad for her.
May be it's my fault - OK it is my fault ! - but where is she ?

Antonio Correia

Antonio Correia wrote:

Look at this example:

The person y: Susan (saurora) leave the connection on the site.
What to do to thank her ?
Go to http://www.dgrin.com/memberlist.php?do=getall&page=29&order=asc&sort=username&ltr=S
and look lije a mad for her.
May be it's my fault - OK it is my fault ! - but where is she ?

The missing pic:

Antonio Correia

It is do small that one can not read the person who commented.
I repeat:
Just a minute or 2 please.

Mike Lane

Antonio Correia wrote:

Look at this example:

The person y: Susan (saurora) leave the connection on the site.
What to do to thank her ?
Go to http://www.dgrin.com/memberlist.php?do=getall&page=29&order=asc&sort=username&ltr=S
and look lije a mad for her.
May be it's my fault - OK it is my fault ! - but where is she ?

what?

Are you saying that the user saurora left you a comment on your smugmug site and you'd like to thank her with a PM on dgrin? If so just go into your user control panel (click on "You!" on the top left of the dgrin page) and then on the left side of the page look for the words "Send New Message". In the "Recipient Username" box type in the username (in this case saurora) and then type in the title of your message and the message and click send message.

I'm not sure what else you're looking for...

Antonio Correia

Let's see if this thing works:

Antonio Correia

Excellent It's working.
Now I have to go to

Mike Lane

Antonio Correia wrote:

Excellent It's working.
Now I have to go to

Antonio Correia

and try to find her.
What a work.
Where is she ?
My fault for sure but not easy.
I don't like this.
The others, how do they feel ?

Am I the exception ? No way.

DavidTO

Antonio:

It's clear from what Andy said that if the commenter doesn't leave a way for you to get in touch with them, then there's nothing they can do.

There are some things that YOU can do, and I suggest you concentrate on them.

1) If the commenter's a logged-in smugmugger, then you can click on the link to their site, look for their contact info, or at the very least you could leave a comment on their site.

2) Add a request on your site for commenters to leave contact info so that you can thank them personally.

3) Leave your suggestion in the feature requests thread (if you haven't done so already) and be happy that you have a company that does such a good job of listening to customer feedback.

Andy

MOVED to Dgrin support. Antonio, it's clear that you do understand that the comment, left by a SmugMugger, has a link back to their site. This is not a SmugMug Support issue, you are asking again for a way to reach them. Leave a comment on their website.
Thanks.

Mike Lane

Antonio Correia wrote:

and try to find her.
What a work.
Where is she ?
My fault for sure but not easy.
I don't like this.
The others, how do they feel ?

Am I the exception ? No way.

The funny thing is that Susan (saurora) did indeed leave a means for you to contact her right there in the comment. If you click her name in the comment you will be taken to her site. If she has contact information up on her site you can contact her with that info. Otherwise you could leave a comment on an image of hers.

Or if you happen to know that she's a dgrinner (her username is saurora btw) then you can simply click on search and then type in saurora to find her. If the person is not a dgrinner, this obviously wouldn't work.

What more could you possibly ask for?

dmc

Antonio Correia wrote:

Let's see if this thing works:

you can't assume that a smugmugger has a dgrin account... and even if they do, it may not be the same account name...

I have both smugmug and dgrin accounts, and they are not using the same id.

Antonio Correia

Mike Lane wrote:

what?

Are you saying that the user saurora left you a comment on your smugmug site and you'd like to thank her with a PM on dgrin? If so just go into your user control panel (click on "You!" on the top left of the dgrin page) and then on the left side of the page look for the words "Send New Message". In the "Recipient Username" box type in the username (in this case saurora) and then type in the title of your message and the message and click send message.

I'm not sure what else you're looking for...

Well.
At last! Thank you.

That's an issue. A solution.
I am an ignorant on computers - and something else probably - but I did not know this solution.

But one last question - the last but not the least - Why Saurora and not Susan ?
I just tried with myself.
It works !!!

Yeeee ....
Thank you.
It was worth while this irritation of mines...:):
Today I learned something more.
Be Heathy. :

marlof

I guess I'm at a loss regarding this request, but that must be because I don't use the Dgrin PM system to correspond with people much. Why don't you just write "thanks" underneath the comment, so when the commenter comes back, they see you read their comment, and are greatful. If they want more, it is up to the one leaving the comment to leave some sort of contact info, not smugmug.

Antonio Correia

DavidTO wrote:

Antonio:

It's clear from what Andy said that if the commenter doesn't leave a way for you to get in touch with them, then there's nothing they can do.

There are some things that YOU can do, and I suggest you concentrate on them.

1) If the commenter's a logged-in smugmugger, then you can click on the link to their site, look for their contact info, or at the very least you could leave a comment on their site.

2) Add a request on your site for commenters to leave contact info so that you can thank them personally.

3) Leave your suggestion in the feature requests thread (if you haven't done so already) and be happy that you have a company that does such a good job of listening to customer feedback.

David,
It's settled now the contact problem.:):

But I have to tell you that if I did not like to be here I would go away.
I like the people here, their patience for jurks like me or worst, the support this site gives, the friendship and one day I would like to visit you in NY or wherever.

You know that I participate the best I know/can with enthusiasm and friendship too.
At least I try.

I am happy for beeing here. I never put that in question.
I am afraid you will have to listen to me for some more time ...:):

Regards.

Mike Lane

Antonio Correia wrote:

But one last question - the last but not the least - Why Saurora and not Susan ?

Because saurora is her dgrin username and her real name is susan. If you're trying to find her on dgrin, you'll have to user her dgrin username (which she happened to give). If you don't have her dgrin username you can't find her on dgrin.

So for example, Lee Shepherd is the real name of BigWebGuy. If you try to go find Lee Shepherd in the dgrin Shooters page you'll be out of luck (we call that S. O. L. in the US ). You'd have to know his dgrin username to get in touch with him on dgrin.

Make sense?

Antonio Correia

marlof wrote:

I guess I'm at a loss regarding this request, but that must be because I don't use the Dgrin PM system to correspond with people much. Why don't you just write "thanks" underneath the comment, so when the commenter comes back, they see you read their comment, and are greatful. If they want more, it is up to the one leaving the comment to leave some sort of contact info, not smugmug.

Good sugestion. But I rather like to be more personnal.

Andy

Antonio Correia wrote:

Well.
At last! Thank you.

That's an issue. A solution.
I am an ignorant on computers - and something else probably - but I did not know this solution.

We went through this at lenght in your thread from a month ago

Antonio Correia

Mike Lane wrote:

Because saurora is her dgrin username and her real name is susan. If you're trying to find her on dgrin, you'll have to user her dgrin username (which she happened to give). If you don't have her dgrin username you can't find her on dgrin.

So for example, Lee Shepherd is the real name of BigWebGuy. If you try to go find Lee Shepherd in the dgrin Shooters page you'll be out of luck (we call that S. O. L. in the US ). You'd have to know his dgrin username to get in touch with him on dgrin.

Make sense?

Antonio Correia

ian408 wrote:

What Andy is saying is that he has nothing to give you.

I got that.