SmugMug is Hiring

Andy

See Baldy's Blog

quark

Personally I think I would be willing to work for free if I could just have whatever old lenses Andy is thinking of getting rid of.

Andy

quark wrote:

Personally I think I would be willing to work for free if I could just have whatever old lenses Andy is thinking of getting rid of.

I'll pass that along to The Countess of Cash!

Mac Write

What are the requirements to even apply as a stay at home helper?

Baldy

Mac Write wrote:

What are the requirements to even apply as a stay at home helper?

The main things are a friendly and helpful attitude. Our support ranges from responding to "Ack! I typed in the wrong zip code on my order!" to "I need help getting proper skin tones on my prints."

No one at SmugMug knows all the answers so we learn from each other and work together on the help desk, each person taking Qs they feel comfortable with.

So a willingness to learn and work with others is key. We have an internal wiki where we each contribute answers to certain types of problems.

I hope this helps.

Thanks,
Chris

mrcoons

Baldy wrote:

The main things are a friendly and helpful attitude.

You've certainly been hitting this goal 100% so far, Chris. I work in a support area of a large corporation and know how difficult it can be sometimes to keep that friendly & helpful attitude. But I have never seen anything less than that from the Smugmug employees and volunteers! I know I certainly appreciate it. Thank you.

dogwood

do I have to own pajamas?
Heh-- couldn't resist. Glad to see you folks are relieving Andy's workload a bit. He's fantastic, but I'm sure he wouldn't mind a little more time to shoot some photos once in a while.

Mitchell

What does this job pay? Can i quit my day job?

digitalpins

Mitchell wrote:

What does this job pay?

Also what do you need for people to do? I dont know much about CSS at all... so thats out..... But what exactly is smugmug looking for? I would love to help out since I am online alot........

Andy

digitalpins wrote:

Also what do you need for people to do? I dont know much about CSS at all... so thats out..... But what exactly is smugmug looking for? I would love to help out since I am online alot........

Our help desk answers all sorts of customer questions and concerns:

* help me arrange my galleries
* how do I get started?
* help me with pro pricing
* how can I get the best print?
* I can't upload
* my pc died
* my order didn't arrive yet
* I double-ordered
* What is Lustre finish, anyway?
* I need help with Sharegroups
* I'd like help with keywording

and so on..

As Chris said above, the main things are a friendly and helpful attitude. Our support ranges from responding to "Ack! I typed in the wrong zip code on my order!" to "I need help getting proper skin tones on my prints."

No one at SmugMug knows all the answers so we learn from each other and work together on the help desk, each person taking Qs they feel comfortable with.

So a willingness to learn and work with others is key. We have an internal wiki where we each contribute answers to certain types of problems.

I hope this helps.

Matthew Saville

Man, I'd LOVE to answer photography / photoshop related questions, I always respond immediately to personal emails concerning which lab to use, or what DPI / aspect ratio / color space to print in. But that's just one or two emails a month. And it looks like I won't have consistently free time anywhere in the near future, what with shooting weddings and working in construction. I think I had some free time a few months ago but I can't remember what it felt like...

-Matt-

Andy

We made our first hire
http://www.dgrin.com/showthread.php?p=389314#post389314

And we'll be answering all of you who've written us, we wish we could hire everyone! We do plan on hiring more, so stay tuned

digitalpins

Andy wrote:

Our help desk answers all sorts of customer questions and concerns:

OK that sounds great, I would love to help out and be on the smugmug team, so whats the process to get aboard.... I know photoshop alot, computers mac and pc also know and have learned alot here, so I can also help out on questions here.

is there a test, when and where is the interview

Andy

digitalpins wrote:

OK that sounds great, I would love to help out and be on the smugmug team, so whats the process to get aboard.... I know photoshop alot, computers mac and pc also know and have learned alot here, so I can also help out on questions here.

is there a test, when and where is the interview

Send an email to help@smugmug.com and we'll talk

Andy

So, a note to everyone:

The response is wonderful! And we're excited about all the interest. We have some openings now, and we want to be able to also plan for our growth needs, so there are likely to be openings on an on-going basis as we grow and GROW!

But the one thing that troubles us is that some will get picked and some will not. Always difficult because you are our customers, too. We hope that there won't be any hard feelings about this process for those that we do not hire - sure it's probably obvious but I wanted you all to know that we didn't undertake this lightly...

Thanks!