Pro Pricing Questions

CASCAS Registered Users Posts: 10 Big grins
edited September 23, 2006 in SmugMug Pro Sales Support
Hi,
I have 1mp and 4mp digital download license pricing set at the portfolio level. I just created a new gallery and logged out to check that the pricing applied properly - discovered that only the 4mp license pricing does not show in the drop-down list - all other portfolio level pricing is intact. The occurrance is in the "Transformations" gallery at ChuckSchug.SmugMug. When you have a chance to investigate... thanks. Chuck

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 23, 2006
    CAS wrote:
    Hi,
    I have 1mp and 4mp digital download license pricing set at the portfolio level. I just created a new gallery and logged out to check that the pricing applied properly - discovered that only the 4mp license pricing does not show in the drop-down list - all other portfolio level pricing is intact. The occurrance is in the "Transformations" gallery at ChuckSchug.SmugMug. When you have a chance to investigate... thanks. Chuck

    Hi Chuck,

    Not a bug.

    This image http://chuckschug.smugmug.com/gallery/1919562/1/94267599
    is only 3.2 megapixels, so it can't be sold at the 4mpix size. If you priced Original, then you can sell it at 3.2megapixels for "original" size. Or, upload a 4megapixel version, and then you can sell the 4mpix size. Make sense? More here:
    http://www.smugmug.com/prints/digital-downloads

    Holler if I can help more.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • CASCAS Registered Users Posts: 10 Big grins
    edited September 23, 2006
    Thanks
    Thanks Andy. Got it. I have some issues to address - obviously it's impractical to price some of the larger sizes when smaller jpg's have been uploaded. Subliminally I knew that, but I'm still unsure of myself as to what the absolute optimum size jpg is to use as an original despite having read the posts and help files. If I'd like to be able to offer quality enlargements up to 16x20 or even a step larger, what is my safe file size upload? A disappointed customer with a return isn't any good for me or Smugmug. Thanks again for the quick responses.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 23, 2006
    CAS wrote:
    T If I'd like to be able to offer quality enlargements up to 16x20 or even a step larger, what is my safe file size upload?
    Hi, follow the minimum resolutions here:
    http://www.smugmug.com/help/print-quality

    Holler if I can help more!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • CASCAS Registered Users Posts: 10 Big grins
    edited September 23, 2006
    Thank you - I don't know how I missed that page as I poured through the help files. That's the one I needed. Excellent. Much appreciated. Chuck
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