Uploader time out /connection resets

harjttharjtt Registered Users Posts: 223 Major grins
edited October 6, 2006 in SmugMug Support
Hi all

I've been trying to use the Java based uploader tonight and its driving me nuts :help:crazy:duel:bash :huh. Trying to uplaod even a single image can take upto 3 attempts - just constant time out connection resets and I've basically given up on it today.

is there an issue with uploading files today - it was this bad a couple of weeks ago after the server upgrades.

Cheers

Harj

:barb:D:thumb

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 4, 2006
    harjtt wrote:
    Hi all

    I've been trying to use the Java based uploader tonight and its driving me nuts :help:crazy:duel:bash eek7.gif. Trying to uplaod even a single image can take upto 3 attempts - just constant time out connection resets and I've basically given up on it today.

    is there an issue with uploading files today - it was this bad a couple of weeks ago after the server upgrades.

    Cheers

    Harj

    wings.gifDthumb.gif
    Hi Harj,

    Sorry we missed this post - have you been able to upload again? Let us know the status, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    I am having trouble tonight with the JAVA uploader.

    http://upload.smugmug.com/photos/add.mg?AlbumID=1967018

    The "Green Smuggy" never appears! PLease help!

    I am trying to add to this gallery:

    http://perfectpix.smugmug.com/gallery/1967018

    Thanks!
    Mike LaPorte
    Perfect Pix
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 4, 2006
    Poseidon wrote:
    I am having trouble tonight with the JAVA uploader.

    http://upload.smugmug.com/photos/add.mg?AlbumID=1967018

    The "Green Smuggy" never appears! PLease help!

    I am trying to add to this gallery:

    http://perfectpix.smugmug.com/gallery/1967018

    Thanks!

    Hi - try clearing your cookies and your temp files - if you need help on that holler here we'll get you sorted.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    Thanks Andy. I'll try that now....
    Mike LaPorte
    Perfect Pix
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    No joy....

    ARGH!
    Mike LaPorte
    Perfect Pix
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 4, 2006
    Poseidon wrote:
    No joy....

    ARGH!
    OK Next step is to dig further-- what's changed since your last successful uploads? What browser and version are you using, and what Operating System?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 4, 2006
    Poseidon wrote:
    No joy....

    ARGH!

    Under ur Windows Control Panel, there should be a java icon.

    Double-click it and find the option to delete cache files, try that and see how you go.

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    Andy wrote:
    OK Next step is to dig further-- what's changed since your last successful uploads? What browser and version are you using, and what Operating System?

    Nothing that I can think of.

    Browser is Firefox, whatever the latest version is....

    OS is 10.4 MacPro....

    Come to think of it, I did download and install an Apple OS update, but that is all.
    Mike LaPorte
    Perfect Pix
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    devbobo wrote:
    Under ur Windows Control Panel, there should be a java icon.

    Double-click it and find the option to delete cache files, try that and see how you go.

    Cheers,

    David

    Thanks David, but I don't think that trick will work... ^^^ ;)
    Mike LaPorte
    Perfect Pix
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited October 4, 2006
    Poseidon wrote:
    Thanks David, but I don't think that trick will work... ^^^ ;)
    damn macs umph.gif

    lol3.giflol3.gif
    David Parry
    SmugMug API Developer
    My Photos
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    The upload is working... In Safari. I will try more tomorrow with FF...
    Mike LaPorte
    Perfect Pix
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    devbobo wrote:
    damn macs umph.gif

    lol3.giflol3.gif

    Slowly taking over the WORLD!

    Laughing.gif, actually I am on my PC laptop right now, so I guess I go both ways.... EWWWW
    Mike LaPorte
    Perfect Pix
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 4, 2006
    Poseidon wrote:
    Nothing that I can think of.

    Browser is Firefox, whatever the latest version is....

    OS is 10.4 MacPro....

    Come to think of it, I did download and install an Apple OS update, but that is all.

    AHA :D
    FF needs a special Java Plugin: http://www.smugmug.com/help/problems

    In the meantime, use Safari and let us know thumb.gif
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 4, 2006
    I have been using FF previously.... But once the upload completes (tomorrow morning prob) I will try that update.

    Thanks for the superfast response guys!
    Mike LaPorte
    Perfect Pix
  • PoseidonPoseidon Registered Users Posts: 504 Major grins
    edited October 5, 2006
    Stange thing.... I was able to use FF today, and I did not change anything. I guess I'll blame it on the moon!
    Mike LaPorte
    Perfect Pix
  • Steve CaviglianoSteve Cavigliano Super Moderators Posts: 3,599 moderator
    edited October 6, 2006
    That darn Moon fixes lots of things lol3.giflol3.gif

    Seriously, you might be surprised by how often problems like yours appear suddenly and just disappear for no apparent reason ne_nau.gif If you weren't using a MAC, I'd blame it on Bill Gates :lol

    Steve
    SmugMug Support Hero
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