Strange add to cart behavior.

ballentphoto

Strange cart behaviour. I simulated buying a picture from my site and tried to add a picture for purchase. It came up with the overlay and the gears. Clicked on the "on to cart" button and there was nothing in the cart. Cookies are enabled. I tried it on several machines and even on a Mac and it does it sometimes. When I go back and try it again it works... Not sure if I have fouled something up with customizations or something else is going on... Any hints?

http://www.ballentphoto.com is my site

Barb

ballentphoto wrote:

Strange cart behaviour. I simulated buying a picture from my site and tried to add a picture for purchase. It came up with the overlay and the gears. Clicked on the "on to cart" button and there was nothing in the cart. Cookies are enabled. I tried it on several machines and even on a Mac and it does it sometimes. When I go back and try it again it works... Not sure if I have fouled something up with customizations or something else is going on... Any hints?

http://www.ballentphoto.com is my site

Hi Michael,

I just added a photo from your site to the cart and it worked perfectly. I wonder if you cleared your cache and temp files, and deleted your cookies, and tried again if that might help. Those cookies can often times cause some real weird problems.

Let us know if that fixes it.

ballentphoto

Barb wrote:

Hi Michael,

I just added a photo from your site to the cart and it worked perfectly. I wonder if you cleared your cache and temp files, and deleted your cookies, and tried again if that might help. Those cookies can often times cause some real weird problems.

Let us know if that fixes it.

Hmm that is strange I tried on my work computer and it does this strangeness. Then I tried it on a collegues work computer did the same strange thing and they have never been to my site. Then I did it from Safari on a school computer same strange thing. This was yesterday... Could it be a firewall thing that is causing this? At least at work we need to provide a password to get out to the Net, and I am sure that the school would have a firewall of some kind.

Barb

ballentphoto wrote:

Hmm that is strange I tried on my work computer and it does this strangeness. Then I tried it on a collegues work computer did the same strange thing and they have never been to my site. Then I did it from Safari on a school computer same strange thing. This was yesterday... Could it be a firewall thing that is causing this? At least at work we need to provide a password to get out to the Net, and I am sure that the school would have a firewall of some kind.

Although I'm not as up to speed on firewalls as I would like to be, I would imagine a firewall could affect this. Also the security settings in your browser.

dogwood

ballentphoto wrote:

Hmm that is strange I tried on my work computer and it does this strangeness. Then I tried it on a collegues work computer did the same strange thing and they have never been to my site. Then I did it from Safari on a school computer same strange thing. This was yesterday... Could it be a firewall thing that is causing this? At least at work we need to provide a password to get out to the Net, and I am sure that the school would have a firewall of some kind.

The default on Safari is for cookies to be disabled. I know you said you double checked that, but I've personally found 99-percent of the problems I've had with people not being able to order prints were because they were using Safari with the cookies disabled (again, the default settings).

ballentphoto

dogwood wrote:

The default on Safari is for cookies to be disabled. I know you said you double checked that, but I've personally found 99-percent of the problems I've had with people not being able to order prints were because they were using Safari with the cookies disabled (again, the default settings).

I will triple check this time... Still seems strange since I tried it on different machines etc. Could have been a fluke on that day. Thank for the heads up on the default setting for Safari, I was not aware that was the default setting.

fotodojo

ballentphoto wrote:

I will triple check this time... Still seems strange since I tried it on different machines etc. Could have been a fluke on that day. Thank for the heads up on the default setting for Safari, I was not aware that was the default setting.

Oh apologies I didn't see that there was a thread enabled for this already - basically the cookies are set for smugmurg.com and your site is on a different domain - Safari by default doesn't allow cookies set from a domain other than the one you're browsing to.

Firefox doesn't complain about this and essentially Safari shouldn't these days (with the mount of ajaxy sites out there) either but it does. So this presents us with a few difficulties.

Perhaps it would be possible to redirect safari users to the *.smugmug.com domain via javascript ?

{JT}

To get around this we use a hidden frame which has worked for a long time (at least a year). Some new code went out last night to make it more robust, give it another shot.

fotodojo wrote:

Oh apologies I didn't see that there was a thread enabled for this already - basically the cookies are set for smugmurg.com and your site is on a different domain - Safari by default doesn't allow cookies set from a domain other than the one you're browsing to.

Firefox doesn't complain about this and essentially Safari shouldn't these days (with the mount of ajaxy sites out there) either but it does. So this presents us with a few difficulties.

Perhaps it would be possible to redirect safari users to the *.smugmug.com domain via javascript ?

ballentphoto

{JT} wrote:

To get around this we use a hidden frame which has worked for a long time (at least a year). Some new code went out last night to make it more robust, give it another shot.

Thanks JT for the update... Guess I was not imagining things after all thanks for all the hard work