Shopping Cart on new gallery shows no products for sale

mpwphoto

Hi,

I am having a problem with the shopping cart of any new galleries I create.

I add a photo to the shopping cart from a new gallery e.g.:

http://mpwphoto.smugmug.com/gallery/1992038

A message appears:
'We're sorry, you can't purchase a print of this, no products appear to be for sale.'

I have a pro account and have attempted different custom prices (including smugmug default) to correct the problem but have had no luck.

Another symptom is that when I am logged in I can add a photo to the shopping cart but the only option for sale is 4 wallets. Again this behaviour does not change if I alter the custom prices.

Can anyone help please!

Thanks,
Mark

Andy

mpwphoto wrote:

Hi,

I am having a problem with the shopping cart of any new galleries I create.

I add a photo to the shopping cart from a new gallery e.g.:

http://mpwphoto.smugmug.com/gallery/1992038

A message appears:
'We're sorry, you can't purchase a print of this, no products appear to be for sale.'

I have a pro account and have attempted different custom prices (including smugmug default) to correct the problem but have had no luck.

The original, is only 600x400 pixels, too small for most of our products. Here's a look at our resolution minimums:
http://www.smugmug.com/help/print-quality#minprintres
Upload files that are at least as big, resolution-wise, as the largest file you want to sell.

I hope this helps! Holler back, if you have more questions, I'll be back here in the morning (I'm in NY).

mpwphoto

Andy wrote:

The original, is only 600x400 pixels, too small for most of our products. Here's a look at our resolution minimums:
http://www.smugmug.com/help/print-quality#minprintres
Upload files that are at least as big, resolution-wise, as the largest file you want to sell.

I hope this helps! Holler back, if you have more questions, I'll be back here in the morning (I'm in NY).

OK, thanks. This must be a new 'feature' as I think I've done this before and used the proof feature to enable me to replace the small photos.

Andy

mpwphoto wrote:

OK, thanks. This must be a new 'feature' as I think I've done this before and used the proof feature to enable me to replace the small photos.

Our resolutions have always been the same, we made small tweaks a while back but nothing drastic...