[RESOLVED] Account Locks

dietrichmd

Mod Edit: Logged as SmugBug

was trying to connect to my account dietrichmd.smugmug.com via
Star*Explorer and got the following results back:

< ?xml version="1.0" encoding="iso-8859-1"?>
< methodResponse>
< fault>
< value>
< struct>
< member>
< name>faultCode< /name>
< value>
< int>1< /int>
< /value>
< /member>
< member>
< name>faultString< /name>
< value>
< string>invalid login (account locked)< /string>
< /value>
< /member>
< /struct>
< /value>
< /fault>
< /methodResponse>


I have engaged Nikolai's help, but he's getting identical results from
his machine when trying to connect to my account. We were using login
with password method to avoid the potential hash problems.

I can login to my website via browser normally.
Apparently the other people can use Star*Explorer normally too.
Can somebody over Smugmug take a look at my account?

---

Nikolai

On this issue
I verified many, if not all, possible reasons - ssl, hash, connection, old exe, bad local data. Seems like a pure server issue, not much we can do on the client side.

Andy, can you let Don know? Or whoever who can trace login calls?

I can be reachable by email most of this day if you need my assistance to debug this issue..

Just trying to get our mutual customer back up and runnning...

Thanks!

Nikolai

Bump
Andy, Don, JT?

Nikolai

Customer needs help

dietrichmd wrote:

was trying to connect to my account dietrichmd.smugmug.com via
Star*Explorer and got the following results back:

< ?xml version="1.0" encoding="iso-8859-1"?>
< methodResponse>
< fault>
< value>
< struct>
< member>
< name>faultCode< /name>
< value>
< int>1< /int>
< /value>
< /member>
< member>
< name>faultString< /name>
< value>
< string>invalid login (account locked)< /string>
< /value>
< /member>
< /struct>
< /value>
< /fault>
< /methodResponse>

Guys,
I can't help Dietrich on my own!
There is something on the server side.
He can connect anonymously, but smugmug.login.withPassword returns an error code, hence no session, no hash, etc.
Anybody?

Nikolai

Customer needs help!

Nikolai wrote:

Guys,
I can't help Dietrich on my own!
There is something on the server side.
He can connect anonymously, but smugmug.login.withPassword returns an error code, hence no session, no hash, etc.
Anybody?

bump

Andy

Nik, I've made sure Don's seen this.

devbobo

Nik,

Can you please confirm, which version of XML-RPC API you are using, and which url.

And also please log it here.

Thanks,

David

Nikolai

Thanks, Andy!

Andy wrote:

Nik, I've made sure Don's seen this.

Appreciate it!

Nikolai

David,

devbobo wrote:

Nik,

Can you please confirm, which version of XML-RPC API you are using, and which url.

And also please log it here.

Thanks,

David

Version used: Production 1.1.0,
URL: http(s)://api.smugmug.com/hack/xmlrpc

I will make the entry at the point you've specified!

Thanks!

Nikolai

Can't submit the bug

devbobo wrote:

Nik,
And also please log it here.
David

It says I'm not worthy (not priviledged enough:-) to submit a bug

Here is the text, please submit it on my behalf!

Smugmug and Star*Explorer customer (dietrichmd.smugmug.com) gets "Account locked" response when trying to loging via Star*Explorer.

Anonymous login works (duh).
Web-site login functions OK.

Situation was 100% reproducible from my own machine with the identical results.
Other accounts seems to operate normally, the pertinent code has not been changed for a long-long time.

API version used: Production 1.1.0
URL used: api.smugmug.com/hack/xmlrpc
Account: dietrichmd
API used: smugmug.login.withPassword

Excerpt from the S*E log
(password removed, but it's valid, verified it via website):

---

10/11/2006 2:22:44 PM: Started Logging in to dietrichmd.smugmug.com
10/11/2006 2:22:44 PM: Post to https://api.smugmug.com/hack/xmlrpc/
< ?xml version="1.0"?>
< methodCall>
< methodName>smugmug.login.withPassword< /methodName>
< params>
< param>< value>EMAIL HERE< /value>< /param>
< param>< value>PASSWORD HERE< /value>< /param>
< param>< value>1.1.0< /value>< /param>
< param>< value>API KEY HERE< /value>< /param>
< /params>
< /methodCall>
10/11/2006 2:22:44 PM: POST: https://api.smugmug.com/hack/xmlrpc/
10/11/2006 2:22:44 PM: HTTP: Status: Disconnecting. (3)
10/11/2006 2:22:44 PM: HTTP: Disconnected
10/11/2006 2:22:44 PM: HTTP: Status: Disconnected. (4)
10/11/2006 2:22:44 PM: I/O: Status: Resolving hostname api.smugmug.com. (0)
10/11/2006 2:22:45 PM: I/O: Status: Connecting to 63.81.134.23. (1)
10/11/2006 2:22:45 PM: I/O: Status Info: SSL status: "before/connect initialization"
10/11/2006 2:22:45 PM: I/O: Status Info: SSL status: "before/connect initialization"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv2/v3 write client hello A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 read server hello A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 read server certificate A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 read server done A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 write client key exchange A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 write change cipher spec A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 write finished A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 flush data"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSLv3 read finished A"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSL negotiation finished successfully"
10/11/2006 2:22:46 PM: I/O: Status Info: SSL status: "SSL negotiation finished successfully"
10/11/2006 2:22:46 PM: I/O: Status Info: Cipher: name = RC4-MD5; description = RC4-MD5 SSLv3 Kx=RSA Au=RSA Enc=RC4(128) Mac=MD5 ; bits = 128; version = TLSv1/SSLv3;
10/11/2006 2:22:46 PM: HTTP: Status: Connected. (2)
10/11/2006 2:22:46 PM: HTTP: Connected
10/11/2006 2:22:46 PM: HTTP: Work Begin: wmWrite: Total 320
10/11/2006 2:22:46 PM: HTTP: Work: 320 out of 320, progress: 100%
10/11/2006 2:22:46 PM: HTTP: Work End
10/11/2006 2:22:46 PM: Cookies: New Cookie: SMSESS=a1144560e8c4129e8c8d65eb2edfe778; path=/; domain=.smugmug.com
10/11/2006 2:22:46 PM: Cookies: New Cookie: snapp=42039; path=/; domain=.smugmug.com
10/11/2006 2:22:46 PM: Cookies: New Cookie: shott=%241%24FkebDs9U%24JYNIlnG5t2euSQ99BT82i0; path=/; domain=.smugmug.com
10/11/2006 2:22:46 PM: HTTP: Work Begin: wmRead: Total 365
10/11/2006 2:22:46 PM: HTTP: Work: 365 out of 365, progress: 100%
10/11/2006 2:22:46 PM: HTTP: Work End
10/11/2006 2:22:46 PM: POST finished: HTTP/1.1 200 OK (200)
10/11/2006 2:22:46 PM: Post results
< ?xml version="1.0" encoding="iso-8859-1"?>
< methodResponse>
< fault>
< value>
< struct>
< member>
< name>faultCode< /name>
< value>
< int>1< /int>
< /value>
< /member>
< member>
< name>faultString< /name>
< value>
< string>invalid login (account locked)< /string>
< /value>
< /member>
< /struct>
< /value>
< /fault>
< /methodResponse>
10/11/2006 2:22:46 PM: RPC-XML: invalid login (account locked) (1)
10/11/2006 2:22:46 PM: Finished Logging in to dietrichmd.smugmug.com (0:00:02)

Please let me know if you need more info!

Thanks!

devbobo

Nikolai wrote:

It says I'm not worthy (not priviledged enough:-) to submit a bug

Hey Nik,

That's cool I logged the bug for you, but you need to make sure that you are logged in before you try to submit a bug.

Cheers,

David

Nikolai

Any news?

devbobo wrote:

Hey Nik,

That's cool I logged the bug for you, but you need to make sure that you are logged in before you try to submit a bug.

Cheers,

David

Thanks!

dietrichmd

Hmm. 2 weeks and still nothing. While I can still login from the website, I cannot login using star explorer. One of the reasons I use smugmug is for excellent customer support, albiet from dgrin here. I also use it for its featureset and price, but support was one of my main concerns in the beginning, mainly because I hate dealing with large corporations.

Is smugmug beginning to operate like one of these larger corporations? I realize that with a large number of users, it is difficult to respond quickly to every problem...but two weeks is stretching it. There has been only one or two replys to my thread from SM people, and thats basically an exchange between Nikolai from StarExplorer and SM.

So I beg, again, please help me out with this problem. I am losing time sitting here waiting for an answer to what should be a simple problem. Im gonna give it a while, but I cannot wait forever for this to be fixed.........

Dietrich

dietrichmd

Oh, wanted to mention....I have tried SE from 3 computers on 3 different networks, all come back with the same error.

Nikolai

Dietrich,

dietrichmd wrote:

Oh, wanted to mention....I have tried SE from 3 computers on 3 different networks, all come back with the same error.

Just to add to your point, as I mentioned before, I tried your account from my computers, too. SM Server's response seems identical from any machine. No other account, from what I know, currently experience this API-related problem.